AI & Insights Lead, Contact Center Innovation
ONE (Open Network Exchange)
ONE (Open Network Exchange) in Scottsdale, AZ is seeking a Manager, Contact Center AI & Insights to lead the AI strategy and technology roadmap for contact center innovation. You will drive implementation, adoption, and optimization of AI-powered solutions to boost agent performance, CX, and efficiency. You will collaborate with executive leadership and multiple teams, develop dashboards, present insights, and govern AI programs to ensure scalable, responsible outcomes. #J-18808-Ljbffr ONE (Open Network Exchange)
Vacancy posted 2 days ago
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