Social Commerce Specialist/Manager

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we're the go-to growth partner for brands looking to win in social commerce and e-commerce, connecting industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across TikTok Shop, Amazon, and other leading and emerging marketplaces. We're at the forefront of the commerce revolution. The playbook is constantly evolving, and so are we. We thrive on experimentation, speed, continuous learning, and finding better ways to build, test, and scale. We're looking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates have a hustle mentality, embrace change, and take ownership of delivering exceptional results. The Role The Social Commerce Specialist / Manager is responsible for executing and growing marketplace and social commerce programs, with increasing ownership of brand performance, recommendations, and strategic initiatives based on experience and demonstrated capability. TikTok Shop will be a significant focus, with opportunities to work across Amazon and other emerging commerce platforms. The role can lean more analytical/operational or creative/creator-focused based on individual strengths, while maintaining accountability for execution and measurable business outcomes. This role may be leveled at the Specialist or Manager level depending on experience, scope, and demonstrated ownership. Specialists focus primarily on strong execution and operational excellence, while Managers take broader ownership of brand performance, identify growth opportunities, develop recommendations, and drive initiatives from strategy through execution and results. Key Responsibilities Execute Social Commerce Initiatives Own day-to-day execution across TikTok Shop and other marketplace channels, including campaign setup, shop/account management, product setup, promotions, sampling workflows, content tracking, and sales performance. Ensure launches, campaigns, and promotions are executed accurately and on time. Proactively identify and resolve operational issues impacting performance. Own Creator & Affiliate Commerce Manage creator communication, affiliate programs, sampling, paid collaborations, content tracking, and ongoing creator relationships. Monitor creator and affiliate performance and identify opportunities to improve activation, content volume, conversion, and GMV. Build repeatable creator strategies that drive measurable sales. Drive Brand Performance & Recommendations Own regular performance reviews across assigned brands and channels. Analyze performance to identify trends, risks, and growth opportunities across creators, content, assortment, pricing, promotions, traffic, and conversion. Turn insights into clear, actionable recommendations for brand partners and internal teams. At the Manager level, independently develop and drive broader growth initiatives from recommendation through execution and results. Support Marketplace Growth Execute initiatives across Amazon and other marketplaces, including assortment launches, promotions, pricing updates, product detail page updates, campaign registrations, and marketplace-specific growth initiatives. Identify opportunities to improve visibility, conversion, assortment, and overall marketplace performance. Analyze & Optimize Track GMV/revenue, traffic, conversion, CTR, CTOR, content volume, creator activation, affiliate performance, and other channel KPIs. Conduct funnel and channel analysis to understand performance drivers and bottlenecks. Continuously test, learn, and optimize strategies based on performance data. Support Brand Growth Partner with the Brand Lead on launches, promotions, assortment strategies, pricing, and seasonal/tentpole campaigns. Proactively bring forward recommendations based on marketplace, creator, and sales performance. Coordinate Cross-Functionally Partner with ads, creative, operations, supply chain, customer service, and external partners to ensure smooth execution. Communicate priorities, risks, dependencies, and performance updates clearly. Own Reporting & Operations Maintain accurate reporting, trackers, and documentation. Support weekly and monthly reporting with clear performance insights and recommended next steps. Monitor inventory, listings, shop health, campaign readiness, content compliance, and other operational requirements. Manage & Guide VAs Oversee VA support across creator communication, sample management, data entry, marketplace operations, and other workflows. Ensure accuracy, efficiency, and timeliness. Qualifications Relevant Experience: 1–3+ years in e-commerce, marketplace management, social commerce, affiliate/influencer marketing, or digital marketing. Level based on experience and demonstrated ownership. Marketplace Experience: Hands-on TikTok Shop experience strongly preferred. Amazon, Shopify, DTC, or other marketplace experience is a plus. Analytical Skills: Comfortable with performance data, spreadsheets, and dashboards; able to translate data into actionable insights and recommendations. Operational Rigor: Highly organized and detail-oriented, with the ability to manage multiple brands, channels, creators, campaigns, and deadlines. Creator & Commerce Knowledge: Understanding of the full creator commerce funnel, including outreach, sampling, content, affiliate mechanics, conversion, and GMV. Communication: Strong written and verbal communication skills with the ability to work effectively across internal teams, creators, brand partners, and external stakeholders. Ownership Mentality: Proactive, resourceful, solutions-oriented, and accountable for both execution and outcomes. Growth Mindset: Comfortable learning new channels and operating in a fast-paced environment where priorities evolve quickly. Specialist vs. Manager Specialist Owns high-quality day-to-day execution across assigned channels, campaigns, creators, and operational workflows. Supports reporting, analysis, and recommendations with guidance from senior team members. Owns assigned workstreams and ensures accurate, timely execution. Builds expertise across TikTok Shop, creator commerce, and marketplace operations. Manager Owns broader brand and channel performance and is accountable for business outcomes. Proactively identifies trends, risks, and growth opportunities and translates them into recommendations. Drives initiatives from strategy and recommendation through execution, optimization, and results. Leads cross-functional coordination and acts as a strategic day-to-day partner to brand stakeholders. Provides direction to Specialists, VAs, and other executional resources as needed. What We Offer Career Growth: Significant opportunities for advancement and professional development. Competitive Compensation: $75,000–$90,000 base salary depending on experience and skill set, plus eligibility for a performance-based annual bonus. Time Off & Flexibility: Flexible PTO, paid holidays, and paid sick leave. Healthcare: Medical, dental, and vision insurance for you and your family. Hybrid Work: 4 days in-office in West Hollywood, CA, with 1 remote workday each week. Team Perks: Weekly catered team lunches plus a meal stipend twice per week. Ready to Shape the Future of Social Commerce? Join us in building the next generation of commerce for the world's most exciting consumer brands across TikTok Shop, Amazon, and the marketplaces shaping the future of e-commerce. #J-18808-Ljbffr SuperOrdinary