BILINGUAL - SPANISH SPEAKING, Insurance Customer Service Associate

Job Description

Job Description

Join Cindy Montgomery Agency LLC, a trusted insurance agency committed to outstanding customer service. We're seeking a Customer Service Associate to join our Richardson, Texas office and help support our valued clients.

In this role, you'll handle inquiries, resolve issues, and provide personalized insurance support. You'll work closely with our agents and team to ensure a smooth, positive customer experience.

If you're detail-oriented, a great communicator, and thrive in a fast-paced, client-focused environment, we'd love to have you on our team.

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Dental Insurance

-Serve as the first point of contact for customer inquiries and policy questions

-Provide personalized assistance with insurance policies, billing, and coverage changes

-Resolve customer concerns in a timely, professional, and empathetic manner

-Support agents and office staff by helping to streamline internal processes

-Maintain accurate customer records and documentation

• Bilingual, fluent in both English and Spanish is preferred, but not required.
• Familiarity with insurance products and services is helpful.
• Proficiency to multi-task, follow through, and follow up effectively.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.
• Self-motivated and highly organized.
• Positive attitude, coachable and committed to delivering exceptional customer service.