Content & Learning Experience Manager

Content & Learning Experience Manager Boston, MA, USA Employees work in a hybrid mode Boston Hyybrid is preferred, Open to Remote-USA Full-time Department: Sales Department Dept: Sales Department Division: Sales Compensation: USD 80,000 - USD 120,000 - yearly Company Description Nexthink is the global leader in Digital Employee Experience (DEX) management software. We provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network—often before employees even notice. As the first solution to enable a shift from reactive problem-solving to proactive optimization, Nexthink empowers over 1,300 customers to provide superior digital experiences to more than 18 million employees. Dual-headquartered in Lausanne, Switzerland and Boston, Massachusetts, we operate with 9 offices and over 1,200 employees across 5 continents. Job Description Nexthink's Revenue Acceleration team is hiring a Content & Learning Experience Manager to own the quality, coherence, and pedagogical integrity of everything we build for our GTM organization. This is the role for someone who geeks out on how adults actually learn, who cares deeply about the craft of instructional design, and who can translate complex subject matter — enterprise software, sales methodology, AI-driven workflows — into content that reps actually use and retain. You'll own the content engine across three critical domains: sales methodology, product enablement, and AI playbooks. What You Will Own Content Strategy & Governance Own Nexthink's GTM content library end-to-end — ensuring everything is accurate, current, findable, and built to a consistent standard of quality Establish and maintain a content governance framework with defined owners, review cadences, and retirement criteria so the library doesn't become a graveyard Partner with Product Marketing, Product, and CS to ensure content reflects the current product, competitive landscape, and customer narrative — not last quarter's Manage Nexthink's Seismic instance as the content system of record, driving adoption and a clean taxonomy Methodology Content Build and maintain the curriculum that brings Nexthink's sales methodology to life — from foundational frameworks to deal-stage-specific plays Translate abstract methodology into concrete tools reps can use in the moment: call guides, discovery frameworks, objection handling matrices, deal review templates Ensure methodology content is integrated into onboarding, reinforcement programs, and manager coaching — not siloed in a single training event Product Enablement Own the content infrastructure that keeps GTM reps current on Nexthink's platform — including Nexthink Intelligence, Adopt, Amplify, Flow, AI Drive, and new capability releases Partner with Product and Product Marketing on launch readiness; translate technical depth into rep-ready learning assets that are accurate without being overwhelming Design content for seven distinct GTM roles — what an AE needs to understand about the product is meaningfully different from what a SE or CSM needs AI Playbooks Build Nexthink's library of AI-specific enablement content: how reps use AI tools in their workflow, how to position Nexthink's AI capabilities externally, and how to sell in an AI-forward competitive landscape Develop playbooks that are practical and durable, not trend-chasing decks that are obsolete in 90 days Stay current on the evolving AI tooling landscape and translate relevant developments into rep-ready guidance Learning Experience Design Set and uphold the pedagogical standard for all enablement content — applying instructional design principles to ensure what we build drives retention and behavior change, not just awareness Audit existing content against that standard; prioritize and lead remediation where quality gaps exist Champion multimodal learning across the content library: self-paced e-learning, live workshop design, just-in-time reference tools, and manager-led reinforcement assets Qualifications 3+ years in enablement, instructional design, or GTM content development — ideally at a B2B SaaS company with a complex enterprise sales motion Genuine depth in instructional design and adult learning principles; you have strong opinions about what makes content work and can defend them Experience building methodology-aligned content — familiarity with frameworks like MEDDIC/MEDDPICC, Challenger, Command of the Message, or similar is a strong plus Strong product acumen: able to learn a sophisticated software platform deeply enough to create accurate, useful content for multiple audience types Hands-on experience with content and LMS tooling — Seismic, Highspot, Docebo, Articulate, or comparable platforms Clear, compelling writer and visual communicator; can produce a polished asset as well as direct others to Detail-oriented without losing sight of the strategic picture — you care about both the comma and the curriculum arc Familiarity with AI tools in a GTM or productivity context; excited to build the playbook, not just describe it Additional Information Why Join Us? Pioneer the Future: Join the trailblazers of a global IT Market Category (DEX) that is shaping the future of work. Innovation & Impact: Our solutions integrate real-time analytics, automation, and employee feedback to solve complex technical challenges. \"One Team\" Culture: We collaborate across 75+ nationalities to continuously grow and innovate. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process. #J-18808-Ljbffr Nexthink