Product Solutions Architect

Role Description

We are hiring a Product Solutions Architect to be the product-led technical partner across the Ascend sales and implementation cycle. You will lead product-focused pitches, tailor and run demos in real time against a client’s specific needs, and turn client goals into a scoped, credible solution that Product and Engineering can deliver.

You are the first hire into a function we expect to grow, with the opportunity to build and lead a team as it does. Day to day, the role asks you to be comfortable across all three modes:

• Setting strategy for how we solution
• Running consultative design with clients
• Doing the hands-on IC work yourself

This is not a role that delegates the build. You will sit in Product, partner daily with Commercial, Client Services, and Engineering, and carry a solution from the first discovery conversation through design, build, and deployment. Until we add Forward Deployed Engineers, the custom implementation work is yours.

We expect you to work AI-forward. We build AI products, and we expect the person selling and building them to use AI in their own craft: to go from discovery to a working prototype in days, and to bring AI-enabled capability into client solutions where it genuinely improves the HCP experience.

Qualifications

• 6+ years in solutions architecture, sales engineering, solutions consulting, or forward-deployed engineering, ideally in SaaS or pharma technology.
• Operates with full autonomy as the subject matter expert in the room on the most complex and strategic pursuits.
• Proven track record leading technical discovery and running custom demos inside enterprise pre-sales cycles, credible with senior client stakeholders.
• Hands-on technical depth: able to scope feasibility, prototype, and build, not only specify.
• Appetite to grow into leading and mentoring individual contributors while staying hands-on yourself.
• Strong fluency with APIs, integrations, data flows, and platform configuration.
• Product mindset, with clear judgment on when a client need is one-off custom work and when it should become durable platform capability.
• AI-forward in how you work: fluent with AI tooling for prototyping, research, and delivery, and clear-eyed about where AI belongs in a client solution and where it does not.
• Excellent communication across technical and non-technical audiences, from engineers to client executives, and comfortable operating with ambiguity at high-growth pace.
• Experience in pharma commercial, market access, or HCP engagement is a strong plus, as is having helped stand up a solutions or sales engineering function.

Requirements

• Engage early in the pre-sales cycle on strategic and enterprise pursuits, before the solution is shaped rather than after.
• Run technical discovery and qualification alongside Commercial, and lead product-focused pitches as the senior technical voice in the room.
• Work hand in glove with Solutions Design across the full proposal, not only the custom portion, and own the technical narrative in RFPs and executive conversations.
• Own the demo landscape across standard, brand-specific, and strategic custom environments, kept current with the roadmap so what we show matches what we ship.
• Partner with Solutions Design on large or custom proposals, and with Client Services on the account roadmap.
• Use AI tooling to compress the path from discovery to working prototype, so clients see something real in days rather than weeks.
• Translate client goals into a scoped, credible Ascend solution and a client-level implementation roadmap.
• Scope integrations, data flows, and architecture live in client conversations, with an accurate read on feasibility and effort.
• Decide what is built bespoke versus pushed into the platform, so custom work compounds into product rather than debt.
• Surface new features and integrations out of client conversations and bring them back sized.
• Prototype during discovery, then harden the solution into a scalable, maintainable deployment.
• Translate ambiguous or incomplete requirements into concrete technical specifications and working software.
• Create the reusable assets and AI-assisted workflows that make solutioning repeatable rather than dependent on one person.
• Serve as the technical liaison between Commercial, clients, Product, and Engineering, keeping what we sell aligned with what we ship.
• Own the technical solution end to end so Client Services can stay focused on the relationship.
• Feed field reality into the roadmap so recurring client needs become standard product capability.
• Define the scope and hiring bar for Forward Deployed Engineers as we add them, with the opportunity to lead that team as the function proves out.

Benefits

• The base salary range for this role is $185,000 - $215,000.
• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.
• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge.
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan).
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance.
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way.
• Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months).
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• 401(k): Save for your future with tax advantages (and company match!).