Production Support

Artech Information Systems LLC

Introduction

We are seeking a dedicated and experienced professional to join our team. The ideal candidate will have significant experience in production support, particularly in the market risk domain.

Required Skills & Qualifications

10 years of Production Support experience.
Strong SQL Knowledge.
Strong UNIX / LINUX knowledge.
Working knowledge of ITRS, DynaTrace, and Splunk.
Working knowledge of Autosys and Bob jobs.
Python Scripting knowledge.
Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

Financial industry experience.
Knowledge of Market Risk.
Agile methodology.
Operations exposure with Windows OS.
Working knowledge with Tableau.

Day-to-Day Responsibilities

Respond to and resolve business queries for Market Risk space.
Manage user query mailbox effectively, ensuring timely and appropriate responses.
Respond to and resolve feed and batch support items, manage alerts and monitoring.
Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reports.
Incident management - provide timely and accurate user notifications and manage escalations.
Documentation and knowledge management.
Coordinate resolutions with various development teams.
Assist with metrics reporting.
Coordinate and perform Business Continuity testing and related paperwork.
Organize and run meetings independently for issue resolution.
Identify scope for automation to reduce manual, repeating tasks.

Company Benefits & Culture

Competitive salary and benefits package.
Opportunities for professional development and growth.
Collaborative and inclusive work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.

Apply

Vacancy posted 3 days ago

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