RN Clinical Manager- Hospice- FT Days

Manager, Hospice (Director)

This position is responsible for assigned patient care area with 24 hour accountability. The Manager, Hospice (Director) is responsible for ensuring effective delivery of evidenced-based practice of clinical patient care and compliance with administrative and clinical policies and procedures.

Core Competencies

• Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
• Addresses personnel issues in order to promote a healthy work environment.
• Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making.
• Communicates policies, standards, institutional changes, safety information and clinical information integral to the position.
• Utilizes follow up phone calls and field visits to communicate with patients and families to enhance the patient experience.
• Communicates significant unit issues utilizing chain of command.
• Follows up on all patient and family service issues within 24 business hours.
• Delegates responsibilities appropriate to licensure, education, and experience of staff.
• Conducts a minimum of ten staff meetings per year.
• Reviews and follows up on incident reports and reports trends to staff.
• Participates and facilitates/sponsor for unit based council when applicable.
• Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit.
• Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff.
• Clarifies organizational and unit goals for all employees.
• Adheres to current organizational Performance Improvement priorities.
• Selects and uses process, outcome, and structure audits appropriately.
• Uses quality control findings in determining needed areas of staff education or coaching.
• Assesses the unit organizational environment to identify and categorize errors that are occurring and proactively reworks the process that led to errors.
• Participates in multidisciplinary meetings/rounds to discuss and resolve patient care issues as needed.
• Collaborates with the PI/Educator to ensures utilization of evidence-based practice to develop and implement standards that guide practice.
• Plans and provides for cost effective use of resources and participates in budget preparation for assigned unit.
• Manages the acquisition and utilization of clinical supplies and equipment.
• Manages staffing, including nursing staff, clerical support staff and unit support services staff.
• Uses the appraisal process to motivate employees and promote growth.
• Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth in work performance.
• Follows through with disciplinary actions and employee grievances.
• Facilitates prompt conflict resolution among employees.
• Provides opportunities for staff feedback and incorporates suggestions into operations improvement goals.
• Demonstrates knowledge of budget.
• Assumes accountability for quality and fiscal control of staffing.
• Ensures payroll is submitted bi-weekly in accordance with the deadlines set by Payroll Office.
• Uses appropriate interview techniques to fill positions.
• Facilitates and supports recruitment and retention activities.

Department Specific Competencies

Complies with all Medicare regulations governing Hospice.

Education

Degree - Program

Bachelors - Nursing

Experience

Three years management experience in a hospice or related health care organization with expert knowledge of Medicare Hospice regulations.

License / Certification Requirements

Registered Nurse License

Drivers license, auto insurance and reliable transportation

Certification in area of specialty

Compensation Range $116,334.40 - $193,211.20 / Annually