Associate Director of Parking Operations

Salary
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Job Category
Academic Staff

Employment Type
Regular

Job Profile
Parking Operations Associate Director (Inst)

Job Summary
The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services.

The Associate Director of Parking Operations oversees the day-to-day operations of the Field Services (Enforcement and Maintenance) and Booths/Dispatch units. Additionally, this position will lead the implementation of department operational projects, provide operational support for various department initiatives like the EV charging program, and providing strategic operational recommendations. One of the key responsibilities is ensuring 24/7 coverage of our dispatch office to assist customers and employees parking on campus, as well as providing coverage for the hospital garage booths.

Key Responsibilities

Directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across all shifts

Leads talent management efforts for assigned areas, including staffing, employee development, performance management, training, and succession planning

Managing the operational aspects of the department's EV charging program and supporting various strategic initiatives

Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff, as well as ensuring consistent staffing and service at hospital garage cashier booths

Serve as a primary liaison with key campus and community partners; including the UW Police Department, City of Madison Parking, and UW Health, to support coordinated and effective parking operations across the university

This position serves as a peer to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking within Transportation Services Department.

Contract & Hours
Ongoing/Renewable

Full-Time, 100% FTE

Hours generally scheduled onsite within 8:30AM to 5:30PM Monday through Friday. Nights and weekends may be required with this role.

Key Job Responsibilities

Develop and implement recommendations that enhance employee engagement, professional development, and workforce effectiveness across Parking Operations

Lead cross-functional projects and operational initiatives from planning through implementation, utilizing project management best practices to drive efficiency, accountability, and organizational goals

Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement

Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies

Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers

Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements

Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities

Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction

Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders

Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Department
Division of Facilities Planning & Management (FP&M), Transportation Services, Administration

Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

Compensation
$120,000 annual minimum

The minimum rate for this position is $120,000, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below for more information: Academic staff Benefits summary

Required Qualifications

Driver's license that is Required - Valid and Meets UW Risk Management Standards

Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture

Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity

Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making

Preferred Qualifications

Strongly preferred: Experience managing a parking or transportation program in a higher education or healthcare environment. Relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered

Demonstrated experience developing and implementing strategic parking and transportation initiatives that align with organizational goals, customer needs, and long-term campus or institutional priorities

Experience leading organizational change initiatives and managing the implementation of new systems, technologies, policies, or operational processes

Parking Transportation Mobility Professional (PTMP) Certificate

Education

High School Diploma or Equivalent - Preferred

Contact Information
Passion Malotky, View email address on hospitalityjobsite.com, View phone number on hospitalityjobsite.com

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for furtherinformation.

Institutional Statement on Diversity
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit HumanResources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

The AnnualSecurity and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact University of Wisconsin Police Department.

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