Senior General Claims Adjuster

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

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Workplace: On-site ( #LI-Onsite ), Remote ( #LI-Remote )

Location / Territory

We are currently hiring for four territories:

• Denver/Colorado Springs/Pueblo, CO
• Minneapolis-St. Paul (Twin Cities), MN
• Dallas/Fort Worth, TX
• Chicagoland, IL/WI (including the greater Chicago area, up to Kenosha, WI, and down to Champaign, IL)

Candidates must live within their selected territory and be able to travel regularly throughout the assigned coverage area. Additional travel may be required for catastrophe response assignments.

Job Summary

Adjusts major and complex losses, but may also adjust standard losses. Trains other claims employees in the area of expertise. Assists with reinspections and file reviews. Works closely with the District Managers and agency force. May assist Team Leaders and Management personnel with technical support for adjusting claims. May review authority requests and prepare submissions for approval to the next higher level. Will also be required to maintain an active adjuster's license in states where required.

Essential Job Functions

• May adjust large or complex losses in their entirety.
• Responsible for completing all procedural requirements as outlined in the BCO and CR Procedural Manuals.
• Responsible for completing proper investigations on complex losses.
• May assist with catastrophe claims throughout the operating territory.
• Maintains control of assigned Suits vs. Exchange and other litigated specialty files.
• Monitors and controls legal expenses.
• Attends litigation conferences, arbitration hearings and trials as necessary.
• Conducts reinspections and field-rides with Claims Representatives.
• May be responsible for training of Claims personnel.
• Reviews Claims Office operations for compliance with company procedures and quality assurance evaluations.
• Reports findings, making specific comments and recommendations on any adverse trends or procedural deviations.
• Recommends limits of claims monetary authority for supervisory and field personnel within the limit of prescribed policy.
• Trains and counsels supervisory personnel in the area of expertise, participates as an instructor in claims training programs and agents' career schools; and monitors quality and adequacy of training programs administered by claims offices.
• Assists Team Leaders and Supervisors in evaluating the technical abilities of specialty function Claims Representatives and Claims Associates.
• Advises and counsels claims offices in establishing and maintaining good business relations with vendors, and reviews the administration of repair programs.
• Assists with the handling of authority requests during the absence of the Supervisor or Specialty Manager.
• May travel throughout the operating territory to assist with catastrophe losses.
• Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).
• Adjusts all types of claims. Inspects damaged property and vehicles, and determines claim-related damage.
• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
• Determines and reports on subrogation potential.
• Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.
• Reports theft, fraud, and arson losses as required to state and industry agencies.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
• *Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Performs other duties as assigned.

Education Requirements

• High School diploma or equivalent required.
• Bachelor's degree preferred. Completion of a major insurance designation, or actively pursuing a major insurance designation or insurance-related courses.

Experience Requirements

• External candidates should have a minimum of four years of prior claims experience. The same time-on-job requirement is preferred for internal candidates.
• Successful demonstration/completion of the Claims Sr General Adjuster prerequisites, proficiencies, and exams, as required based on unit of assignment.
• Communication skills and computer literacy
• Valid driver's license
• Bondable

Physical Actions

• Bending, Pulling, Sorting, Pushing, Climbing, Reaching, Standing, Key entering, Walking, Kneeling, Seeing
• Carrying up to 20 lbs.
• Speaking, Reading & Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field:

• Uncontrolled outside environmental conditions
• Excessive Noise Levels
• Chemicals
• Chemical/Biological Conditions
• Moving Mechanical Parts and Areas Considered Dangerous
• Conditions that could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CO: $76,275 - $119,350
  o HI/IL/MN/VT Only: $76,275 - $127,490
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on

Job Location(s): US - CO - Denver, US - CO - Aurora, US - CO - Castle Rock, US - CO - Centennial, US - CO - Colorado Springs, US - CO - Englewood, US - CO - Westminster, US - IL - Aurora, US - IL - Champaign, US - IL - Chicago, US - IL - Elgin, US - IL - Joliet, US - IL - Lisle, US - IL - Lombard, US - IL - Naperville, US - IL - Orland Park, US - IL - Rolling Meadows, US - IL - Rosemont, US - IL - Warrenville, US - MN - Anoka, US - MN - Bloomington, US - MN - Bloomington, US - MN - Burnsville, US - MN - Eagan, US - MN - Edina, US - MN - Minneapolis, US - MN - St Louis Park, US - MN - St. Paul, US - MN - Woodbury, US - TX - Addison, US - TX - Dallas, US - TX - Forney, US - TX - Fort Worth, US - TX - Grand Prarie, US - TX - Irving, US - TX - Lewisville, US - TX - Plano, US - TX - Rockwall

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

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