Operations Manager

PuroClean of Charleston Operations Manager – Construction Restoration Location: Charleston/North Charleston, SC We are rebuilding a Charleston restoration operation with a high bar for execution and ethics. This role is for a proven restoration operator who can lead teams, drive quality, and run tight operations inside the insurance-driven claim cycle. Own day-to-day production operations across mitigation, drying, demolition, mold remediation, and reconstruction coordination. You'll lead technicians/estimators/subs, enforce standards, and ensure jobs move fast, clean, and profitable, without compromising customer experience. Key Responsibilities Operational Leadership Own scheduling, dispatch, sequencing, and resource allocation Implement SOPs aligned with restoration best practices/IICRC expectations Track KPIs (cycle time, margin, labor productivity, drying performance) Team & Field Management Recruit, train, and manage technicians, estimators, and subcontractors Set performance standards and coach skill development (equipment, safety, documentation) Conduct site walkthroughs, QC checks, and job post-mortems Claims & Documentation Ensure complete job documentation (photos, moisture mapping, measurements, scope support) Partner with estimating on supplements and adjuster/TPA coordination Safety, Compliance, and Customer Experience Enforce PPE and jobsite safety discipline Ensure professional communication throughout the job lifecycle Support complex claim conversations as needed Financial & Profitability Ownership Control labor/sub costs, equipment utilization, and job margins Identify supplementation opportunities and support monthly performance reviews Qualifications 7 or more years of restoration operations experience (water/mold/fire; full-service preferred) Strong understanding of claim workflows and operational discipline Comfort leading teams with metrics/KPIs and accountability Experience coordinating a rebuild is a major plus CAT surge experience (hurricanes/floods/freezes) a plus Valid driver's license and acceptable driving record Willing to complete a background check upon a conditional offer Pay, Benefits & Growth Full-time, W-2 employment. Base salary + performance bonus potential (target total $80,000 to $125,000+) Bonus based on profitability, cycle time, and KPI performance Performance-based bonus opportunity PTO/holidays and healthcare options (final details confirmed during hiring) Training/certification support and meaningful autonomy as the operation scales Why PuroClean? At PuroClean Charleston, we serve people on some of the worst days of their lives, after water damage, fire, or mold has disrupted their home or business. That responsibility demands more than technical skill. It requires integrity, professionalism, and trust. This is a veteran-owned operation built with a high standard for how work is done and how customers are treated. We are rebuilding the team from the ground up with people who take pride in doing things the right way, supporting each other in the field, and delivering work we can stand behind. Here, your work matters. You are not a number on a crew; you are part of a team setting the culture, the standards, and the reputation of a growing restoration operation in the Charleston community. PuroClean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. We provide reasonable accommodations for applicants and employees as required by law. #J-18808-Ljbffr