Customer Compliance Specialist

DP World is growing-and we're looking for a Customer Compliance Specialist in Palmetto, GA , who excels in fast-paced warehouse environments and enjoys owning customer standards, audits, and accountability. With multiple shifts, cross-functional teams, and high customer visibility, this role offers the opportunity to lead compliance at scale while making a direct impact on customer trust and operational excellence within a global logistics organization.


DP World offers a market-competitive compensation package and the opportunity to grow within a global, high-performing organization . We invest in our leaders and provide exposure to large-scale operations, innovation, and career mobility-locally and globally.

Why DP World?

Trade is the lifeblood of the global economy-and at DP World, we're transforming how the world moves goods.

With 111,000+ employees , 159 nationalities , and operations in 77 countries , DP World is redefining supply chains through innovation, technology, and collaboration. Our family of businesses-including syncreon, Imperial, and P&O -works together to deliver smarter, faster, and more resilient logistics solutions.

We are committed to:

• Innovation and continuous improvement
• Inclusion, diversity, and belonging
• Empowering our people to reach their full potential

At DP World, free minds and different perspectives change what's possible .

About the Role

About the Role

How you will contribute
• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements
• Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
• Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
• Participating in syncreon control tower / customer projects. • Being the voice of the customer.


About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.


With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.