Senior Travel Support Technician

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryMass General Brigham Digital Enterprise team is hiring a Senior Travel Support Technician, Regional Full-Time to support our healthcare system and research devices.This is an active, travel-based role ideal for someone who enjoys variety, hands-on problem solving, and supporting end users directly.What You'll DoProvide hands-on desktop and equipment support across multiple sitesTroubleshoot hardware, software, and access issuesInstall, configure, and relocate devices and systemsSupport clinicians and staff in a fast-paced healthcare environmentDocument and track work through the ticketing systemDeliver excellent customer-facing IT supportQualificationsHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoEntry-level IT or desktop support experienceStrong customer service mindsetComfortable with travel and working independentlyReliable transportation requiredInterested in hands-on, field-based support workExperience providing technical support, including installation, repair and troubleshooting of computers 3-5 years requiredSkills For SuccessStrong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficientlyProven ability to manage multiple priorities, adapt quickly, and meet deadlines in a fast-paced environmentExcellent interpersonal skills with the ability to communicate effectively across technical and non-technical teamsFlexible, adaptable, and comfortable working in dynamic, day-to-day operational environmentsTechnical ExpertiseSolid knowledge of end-user technologies including phone systems, printers, and general computing equipmentWorking knowledge of operating systems (Windows and macOS) and common business applications (e.g., Office 365, web browsers)Advanced experience with macOS troubleshooting and support, including JAMF Pro administrationHands-on experience diagnosing and resolving both hardware and software issues on MacBook and iMac devicesUnderstanding of network configuration and connectivity troubleshootingCommunication & DocumentationStrong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical usersAbility to document support activities, resolutions, and processes in a clear and organized mannerSchedule & Work ModelMonday – Friday | 8:00 AM – 4:30 PM ETHome base: Charlestown Navy YardOn-call rotation: approximately every 6–8 weeks (off-hours support)Work StyleStart each day at your Charlestown home baseReceive assignments via a ticketing system (ServiceNow)Work may include:Onsite support at your home base ORTraveling to other MGB sites based on demandTravel Coverage AreasBoston / CharlestownWest RoxburySouth ShoreFoxboroOccasional planned support in Somerville Travel is a regular part of the role (not occasional) — great for candidates who want mobility and exposure across a large health systemAdditional Job Details (if applicable)Working Model RequiredResearch equipment support in Boston / CharlestownM-F 8a-430p ET Travel to MGB sitesCharlestown Navy Yard Home BaseStart at Home Base to review ticket system will and remain onsite or travel to other sites for ticket supportThis is a travel based support role to cover MGB sites - West Roxbury, Boston, South Shore, Foxboro and more in Boston/ South Shore RegionSome coverage in Somerville occasionally planned aheadOn Call Coverage rotates every 6-8 weeksMileage stipend reimbursement for travelValid license and vehicle requiredRemote TypeOnsiteWork Location149 Thirteenth Street Building 149Scheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$25.50 - $36.49/HourlyGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Mass General Brigham Incorporated