Critical Support Technician

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 27.00 per hour Job Summary The Critical Support Technician role acts in a “floater” capacity, supporting multiple labs and locations as assigned by the Account Director(s). The position is designed to provide critical support across multiple client locations as directed by current business need. The Critical Support Technician will be assigned over multiple sites (IE – To cover open positions, employee time off, vacation coverages, and emergency coverages) and as such, working hours and schedules may be changed and/or augmented as needed. Job Description Essential Functions Have strong communication skills internal and external via text, email, telephone, and face to face. Respond to daily Client/Tenant requests and internal company requests in a timely, professional manner. Keep areas around buildings clean (laboratory space, property grounds, halls, loading docks, etc.). Receive/ship packages and reconcile packing slips- understanding temperature sensitivity. Basic abilities in carpentry and installation: mounting a shelf, installing a picture or whiteboards, and simple repairs. Basic tool safety. Monitoring of pressure gas/nitrogen, ability to change cylinders/tanks safely and efficiently. Trained for safe hazardous waste handling of bio bins/bio-waste disposal. Trained for cleaning and maintaining decon equipment. Maintain basic paperwork according to client/tenant needs. Basic knowledge of building & lab management systems. Other duties as assigned. Safety showers, autoclave, eye wash, and fire extinguishers. Basic inventory. Awareness of different lab environments and safety levels (i.e.: ACF GMP Clean Rooms). Have strong communication skills internal and external via text, email, telephone, and face to face. Respond to daily Client/Tenant requests and internal company requests in a timely, professional manner. Keep areas around buildings clean (laboratory space, property grounds, halls, loading docks, etc.). Receive/ship packages and reconcile packing slips- understanding temperature sensitivity. Basic abilities in carpentry and installation: mounting a shelf, installing a picture or whiteboards, and simple repairs. Basic tool safety. Monitoring of pressure gas/nitrogen, ability to change cylinders/tanks safely and efficiently. Trained for safe hazardous waste handling of bio bins/biowaste disposal. Trained for cleaning and maintaining decon equipment. Maintain basic paperwork according to client/tenant needs. Basic knowledge of building & lab management systems. Other duties as assigned. Safety showers, autoclave, eye wash, and fire extinguishers. Basic inventory. Awareness of different lab environments and safety levels (i.e.: ACF GMP Clean Rooms) Requirements Graduation from high school or possession of a high school equivalency diploma. Six months prior work experience in a related work environment, illustrating good attendance, professional behavior, reliability. Ability to follow orders given orally and in writing. Ability to complete tasks and paperwork with basic supervision. Computer skills (i.e., excel, word, outlook) May require and ACTIVE driver’s license and personal vehicle. The nature of our business has worksites in a number of locations in the Greater Boston area. We expect our employees to remain flexible, and travel between sites may be necessary as the business demands. Work Environment Small-to-large office environment. Fast paced work environment. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments. Regularly exposed to dust, odors, oil, fumes, cleaning products and noise. Physical Demands Manual dexterity sufficient to use hand tools and paint. Ability to stand, crouch, and climb to perform repairs, use ladder, and perform various types of manual labor. Ability to lift up to 50 pounds occasionally. Vision (with correction) sufficient for reading, performing repairs and painting. Manual dexterity sufficient to use hand tools and paint. Ability to stand, crouch, and climb to perform repairs, use ladder, and perform various types of manual labor. Ability to lift up to 50 pounds occasionally. Vision (with correction) sufficient for reading, performing repairs and painting. Manuel dexterity sufficient to use hand tools and paint. Ability to stand, crouch, and climb to perform repairs, use ladder, and perform various types of manual labor. Ability to lift up to 50 pounds occasionally. Vision (with correction) sufficient for reading, performing repairs and painting. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity Employer Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done. Flagship CPRA Applicant Notice And Privacy Policy_.pdf (English) Flagship CPRA Applicant Notice And Privacy Policy (Spanish)