Technology Support Technician (40 hours/12 months), ICTS

Technology Support Technician (40 hours/12 months), ICTS Cambridge Public Schools Information Communications & Technology Services (ICTS) - Cambridge, Massachusetts Job Details Job ID: 5814116 Application Deadline: Posted until filled Posted: Jul 02, 2026 4:00 AM (UTC) Starting Date: Immediately Job Description The Technology Support Technician is part of the Cambridge Public Schools ICTS Department, reporting to the Chief Information Officer and working under the supervision of the Technology Services Manager. The role involves troubleshooting and repairing computer hardware and peripherals on Apple Macintosh (MAC) and Windows OS platforms, diagnosing and upgrading hardware, installing software, and maintaining help‑desk records. Responsibilities include local area network Ethernet wiring, network troubleshooting, equipment support, preventive maintenance training, and advising on equipment purchases. Duties Install, diagnose, repair, maintain, and upgrade hardware, software, and peripherals on macOS, Windows, iOS, Chrome, and Android platforms. Troubleshoot network connectivity from switches to edge devices; install switches and local area networks. Install Ethernet wiring in coordination with ICTS department projects. Support all audio/video/media equipment in assigned schools. Maintain an accurate inventory of hardware, software, and peripherals. Provide support and training for staff, especially Instructional Technology Specialists, Library Media Specialists, and Teachers. Create and maintain user accounts for various software and online applications. Offer on‑site visits and phone assistance related to hardware and software issues. Provide training to ensure staff proficiency with hardware and adherence to department policies. Work cooperatively with contracted vendors as needed. Research and evaluate emerging technologies. Collaborate with school‑based ICTS staff to provide classroom‑level technology support for curricular projects. Attend regular school and department meetings. Contribute to projects defined by the Chief Information Officer or Technology Services Manager. Prepare school technology for summer and reopening in the fall; perform other duties as assigned. Minimum Requirements Qualified candidates will have 3–5 years of experience diagnosing and repairing computer systems, strong teamwork and customer service skills, and the ability to manage multiple tasks. Knowledge of switches, networking, Windows and Apple operating systems, imaging techniques (Ghost, NetRestore, ASR), and software such as PeopleSoft, MS Office, Adobe, and McAfee AntiVirus is required. Excellent communication skills, A+ and Apple certification (or willingness to obtain them), and an automobile for travel within Cambridge are essential. Position Type / Salary Position Type: Full‑Time Salary: $81,538 to $91,180 Per Year Job Requirements Citizenship, residency, or work visa required Contact Information Cambridge Public Schools 135 Berkshire Street Cambridge, Massachusetts 02141 Email: View email address on click.appcast.io At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives are embraced. We welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district. #J-18808-Ljbffr Young World Physical Education