Field Training Manager

Job Description

Job Description

Flecha Cantina is looking for a passionate, hands-on Field Training Manager to build and drive a best-in-class training culture across all of our locations. This role is for someone who thrives on the floor, leads by example, and takes personal pride in the teams growth. Youll be the connective tissue between our brand standards and day-to-day operations ensuring every team member, from new hire to tenured bartender, is equipped, confident, and delivering the Flecha experience at its best.

Onboarding & New Hire Training
Design, deliver, and continuously improve onboarding programs for FOH and BOH team members across all Flecha Cantina locations
Facilitate immersive, hands-on training experiences rooted in Flechas culture, menu, and hospitality standards
Partner with location managers to schedule, track, and certify new hires through all training milestones
Serve as the primary trainer for key positions, including servers, bartenders, hosts, and hourly leads
Ensure all new team members complete alcohol awareness, food safety, and compliance training requirements

Ongoing Development & Standards
Conduct regular floor visits across all locations to observe service quality, identify coaching opportunities, and reinforce standard
Lead ongoing skills training menu knowledge, beverage education, upselling techniques, and guest experience
Develop and maintain training materials including guides, checklists, videos, and reference tools
Partner with managers to run monthly or quarterly team refreshers, menu rollaouts, and skills workshops
Champion consistency in brand voice, service flow, and hospitality standards across every Flecha location
Leadership & Culture
Act as a culture carrier for the Flecha brand modeling the energy, professionalism, and hospitality we expect from every team member
Build strong relationships with location managers and GMs to understand performance gaps and training priorities
Identify high-potential team members and support their development into leadership roles
Contribute to a positive, inclusive team environment where learning is encouraged and celebrated
Serve as a resource and mentor for hourly trainers and certified training staff at each location

Reporting & Multi-Location Coordination
Track training completion, certification status, and performance metrics across all locations
Report regularly to ownership and operations leadership on training effectiveness and team readiness
Support new location openings with structured pre-opening training programs and staff ramp-up
Coordinate cross-location training schedules, ensure trainer coverage, and manage training calendars
Identify trends in team performance data and proactively recommend training interventions

QUALIFICATIONS
3+ years of experience in restaurant or hospitality training, operations, or management
Demonstrated ability to design and deliver effective training programs in a fast-paced environment
Deep knowledge of FOH operations, service standards, and bar/beverage programs
Natural coach and communicator comfortable leading groups, giving feedback, and motivating teams
Strong organizational skills with the ability to manage multiple locations and priorities simultaneously
Proficiency with Google Workspace and familiarity with training or LMS platforms a plus
Food Handlers Card and TIPS/ServSafe certification (or willingness to obtain upon hire)
Flexibility to work varied shifts, including evenings and weekends, as the role and locations require
Self-starter with high ownership mentality and the ability to work independently
Bilingual English/Spanish strongly preferred

Benefits

• Competitive salary and bonus opportunities
• Health and wellness benefits.
• Paid time off and employee meals
• Professional development and growth opportunities

Physical Requirements:

• Ability to stand and walk for extended periods (up to 810 hours per shift).
• Ability to lift and carry up to 2550 pounds as needed.
• Must be available to work flexible hours, including evenings, weekends, and holidays.

Why Join Flecha by Mark Wahlberg?

• Be part of a team that redefines traditional Mexican cuisine with creativity and passion.
• Work in a dynamic, polished casual dining environment where your leadership skills will be valued and developed.
• Enjoy competitive compensation and opportunities for growth within our expanding brand.

If you are a dedicated and experienced assistant manager with a passion for the hospitality industry and a commitment to excellence, we would love to hear from you. Apply today to become a part of the Flecha by Mark Wahlberg family and help us create unforgettable dining experiences!

Flecha Cantina is an equal opportunity employer. We comply with all applicable federal, state, and local laws regarding non-discrimination in employment. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $75,000.00 - $85,000.00 per year

Flecha by Mark Wahlberg, is an exuberant polished casual dining establishment where the past and present converge to craft unforgettable experiences. Our commitment to 'Mexican Redefined' honors culinary roots while exploring new horizons, sparking curiosity with every dish. As more than just a venue, Flecha infuses traditional Mexican cuisine with a modern twist, featuring fresh local ingredients and signature dishes crafted by skilled chefs.