HR Manager

Time to Hire - On-site Opportunity The HR Manager plays a pivotal role in strengthening the organization’s People operations as it continues to scale. This position ensures teams across all locations are supported, compliant, and set up for success. By guiding employee relations, overseeing compliance, and partnering closely with Training, Operations, and leadership, you help create an environment where team members feel valued, leaders are empowered, and day-to-day operations run smoothly. Your ability to balance people needs with business priorities helps the culture and performance grow together. Mission of the Role To deliver and enhance People operations that elevate the employee experience, reinforce compliance, build leadership capability, and support consistent, high?performing operations across multiple states. What Success Looks Like Stronger retention and reduced turnover through reliable HR support and fair, consistent practices. Employee relations issues — including investigations and performance concerns, handled promptly, objectively, and in alignment with legal and organizational standards. Accurate multi-state compliance across CA, NV, and AZ, minimizing risk and ensuring adherence to labor laws. Leaders who feel confident managing performance, coaching their teams, and addressing concerns effectively. HR processes that streamline operations, allowing managers to focus on service, sales, and team development. Effective collaboration with Training, Operations, and Finance to ensure People initiatives support broader organizational goals. Key Performance Indicators Retention & Turnover: Demonstrated improvement in employee retention across locations. Employee Relations Timeliness: Efficient and compliant resolution of ER cases and escalations. Compliance Accuracy: Full adherence to required labor law practices, audits, and documentation. Manager Capability: Growth in leaders’ ability to coach, document, and manage performance. HR Efficiency: Faster, more accurate execution of HR processes such as onboarding, benefits, and employee support. AI Utilization: Thoughtful use of AI tools to enhance communication, organization, and workflow while maintaining a humble, team first approach. Core Responsibilities HR Operations, Compliance & Employee Relations Provide day-to-day HR support and guidance to HR Specialists and administrative staff. Ensure compliance with federal, state, and local employment laws across multiple states. Lead and support employee relations matters, including investigations, corrective actions, and documentation. Assist with leave management, ADA/FEHA accommodations, and workers’ compensation coordination. Maintain and update HR policies, procedures, and the Employee Handbook. Partner with leaders to reinforce a respectful, positive, and performance-driven culture. Training & Development Collaboration Work closely with Training teams to support onboarding, store training, and leadership development programs. Ensure alignment between HR and Training priorities. Support the rollout and adoption of training initiatives and LMS tools. Collaborate with Operations and Training to ensure programs reinforce service excellence and brand consistency. Talent Acquisition & Total Rewards Support Assist with recruiting for corporate and leadership roles, ensuring a consistent and compliant hiring process. Support benefits administration and serve as a resource for employee questions. Partner with payroll and leadership to ensure accurate, compliant pay practices. Contribute to compensation benchmarking and salary structure updates. Performance Management & Culture Support Coach managers on performance management, documentation, and employee development. Support progressive discipline processes and ensure alignment with policies. Gather insights from exit interviews and engagement feedback to inform retention strategies. Promote a culture of accountability, communication, and continuous improvement. HR Systems, Reporting & Cross?Functional Partnership Maintain accurate HR data and support reporting on turnover, retention, and compliance metrics. Utilize HRIS and LMS platforms to improve efficiency and employee experience. Partner with Operations, Training, and Finance on workforce planning and cross functional initiatives. Provide recommendations to enhance People processes and team effectiveness. Skills for Success • Strong knowledge of HR operations, employee relations, and compliance. • Ability to balance employee advocacy with business needs. • Excellent communication and conflict-resolution skills. • Highly organized, detail?oriented, and able to manage multiple priorities. • Collaborative, relationship?driven approach. Growth Path Success in this role can lead to advancement into a Senior HR Manager position, with expanded responsibility for multi-state HR strategy, larger team leadership, and enterprise-level People initiatives. Tools & Technologies Google Workspace, ClickUp, Slack, Airtable, Safety Culture, Canva, Revel, Paylocity, Everlance, 7Shifts, Opus Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.