Support Executive
Syntricate Technologies
Support Executive
Location: Urbana, MD (Onsite) Duration: W2 / C2C Contract Experience: 8+ Years
Job Description
Experience in handling 3rd party applications.
Excellent communication skills
Vendor management experience
Extensive knowledge of Incident Management Lifecycle
ITIL foundation V 3.0/V 4.0 ITIL V 3.0/ITIL V 4.0
Problem Management
Knowledge Management
Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations in 24*7 Environment
Effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place.
Resource takes full ownership and accountability for the business functional issues within the IT organization and ensure smooth follow ups with the vendor and seek on time resolution and provide to end users.
Effective Triaging / Communication with external Vendors and manage operational relationship with the vendors
Ensure the closure of all resolved and end-user confirmed Incident records
Manage implementation of applied fixes.
Conduct monthly service review meetings with Vendor
Produce monthly MI and track repetitive issue as problems
Maintain knowledge base to apply workaround to restore the service as soon as possible.
Application Server Deployment & Administration
$62k - $100k
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