Deposit Services ACH & Wire Asst. Manager

Job Description

Job Description

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: 

Deposit Services ACH & Wire Assistant Manager

This opportunity may be perfect for you if you have experience in:

> High Attention to Detail and Strong Communication skills

> Operational Efficiency and Supervisory Skills

> Strong Analytical and Problem Solving Skills

ABOUT THIS POSITION:

The Deposit Services Automated Clearing House (ACH) & Wire Assistant Manager facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the ACH and Wire Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance with National Automated Clearing House Association (NACHA) Operating Rules, Sarbanes-Oxley Act (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. This position plays a key role in maintaining regulatory compliance, mitigating risk, and supporting departmental and organizational goals through effective collaboration and operational oversight.

ESSENTIAL JOB FUNCTIONS:

> Supervise the accurate and timely processing of all ACH transactions, including origination, Receiving Depository Financial Institution (RDFI) responsibilities, returns, reversals, and exception processing. 

> Oversee daily domestic and international wire transfer operations including callbacks, exception handling, and issue resolution.

> Provide day-to-day support, coaching, and performance to ACH and Wire Specialists to ensure adherence to operational standards, regulatory requirements, and departmental goals.

> Manage the annual ACH risk review process for originators and third-party processors, including risk assessments, file trend analysis, daily and exposure limit monitoring, and compliance with NACHA Operating Rules.

> Ensure ongoing compliance with applicable regulations and guidance including NACHA Operating Rules, SOX, Office of Foreign Assets Control (OFAC), Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Regulation E, and internal policies and procedures.

> Research, interpret, and implement, with guidance and oversight from management team, regulatory and rule changes to maintain compliance and support payment modernization initiatives.

> Drive fraud prevention and risk mitigation efforts by proactively identifying, investigating, and remediating potential fraud indicators and operational red flags.

> Support implementation, testing, and team training related to new payment technologies, system enhancements, and process improvements.

> Collaborate with management and internal stakeholders to develop and implement strategies, workflows, and controls that improve efficiency, service quality, and operational effectiveness.

> Participate in SOX-related activities by coordinating with internal and external auditors to strengthen internal controls and mitigate operational risk.

> Conduct quality control reviews of assigned work to ensure accuracy, timeliness, and compliance with internal standards and reporting requirements.

> Facilitate customer and internal escalation resolution to ensure timely issue resolution and a high level of customer satisfaction.

> Partner with cross-functional teams and key stakeholders to support successful project execution, resolve issues, and achieve departmental and organizational objectives.

  What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

QUALIFICATIONS:

Education/Certifications:

> Associate’s degree or equivalent experience in banking 

> 4 years of banking experience preferred

> 1 year of supervisory experience preferred

> Accredited ACH Professional (AAP) certification required 

  Skills/Knowledge

> Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus

> Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders

> Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail 

> Proven organizational, project management, analytical, research, and problem-solving skills 

> Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E

> Ability to work independently and as a collaborative team member with high degree of initiative and follow-through 

  Physical Demands and Work Environment:

> Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time

> Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

> Ability to lift and/or move up to 15 pounds

> Work is performed primarily in a professional office environment

> Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, ci