Deposit Services Team Lead

Job Description

Job Description

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: 

Deposit Services Team Lead

This opportunity may be perfect for you if you have experience in:

> High Attention to Detail and Strong Communcation skills

> Operational Efficiency 

> Independent Problem-Solving Skills

About this position:

Responsible for training/cross-training department employees, review and audit daily work to ensure it is completed timely, accurately, and within procedural quality. Performs deposit services and item processing, functions as needed and/or in weekly rotation. Assists with operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Leads training and writes procedures within the Deposit Services team.

ESSENTIAL JOB FUNCTIONS:

> Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals.

> Assist coach team through day-to-day operations, projects, and special assignments.

> Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support. 

> Identify and resolve errors. Provide consistent, outstanding customer service for both internal and external customers.

> Research data for management reports, audits, SOX Controls, and projects as assigned.

> Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures.

> Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing.

> Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Bachelors degree or equivalent experience preferred.

> 4 years of experience in office management field, banking or related experience preferred.

Skills/Knowledge:

> Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred and Regulation E.

> Proven skill in identifying, analyzing, and providing resolution to problems.

> Ability to collaborate with and direct others to achieve goals and provide superior service.

> Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management.

> Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines.

> Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions