Operations and Sales Admin

Operations and Sales Admin

Home2 Suites & Tru by Hilton Salt River is seeking a highly organized and detail-oriented Operations & Sales Administrator to support the daily operations, financial reporting, guest experience, and sales administration for our dual-brand Hilton property.

This is a great opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys both operational and administrative responsibilities.

Full-Time Benefits & Compensation

• Competitive pay of $50k+ annually, depending on experience
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Hilton Team Member Travel Discounts
• Career Growth Opportunities
• Supportive Team Environment

Key Responsibilities

Operations & Financial Administration

• Reconcile folios, house accounts, and operational reports
• Complete bank deposits, billing, accounts receivable/payable tasks, and chargeback processing
• Review payroll hours, inventory balances, and housekeeping productivity reports
• Complete weekly and monthly operational and financial reporting
• Support daily hotel operations and provide shift coverage as needed

Guest Experience & Reputation Management

• Monitor and respond to guest reviews on Booking.com, Expedia, and other platforms
• Manage Kipsu guest messaging and response performance
• Ensure timely resolution of guest assistance cases

Sales & Administrative Support

• Prepare group pickup and production reports
• Manage group resumes, rooming lists, and planner points
• Update and maintain account information in Delphi
• Participate in revenue and e-commerce calls

Systems Used

Training will be provided for Hilton systems including PEP, Delphi, ProfitSword, LightStay, Kipsu, TimeStar, Converge, and additional reporting platforms.

Qualifications

• Hospitality, hotel operations, or administrative experience preferred
• Strong organizational and multitasking skills
• Excellent attention to detail and problem-solving abilities
• Proficiency with Microsoft Excel and reporting tools
• Professional communication and ability to handle confidential information
• Self-motivated with the ability to work independently

Why Join Us?

At Home2 Suites & Tru by Hilton Salt River, we pride ourselves on delivering outstanding guest experiences while creating a positive and supportive workplace for our team members. Join a growing Hilton property where your contributions directly impact hotel success and guest satisfaction.

Apply Today!

Start your next hospitality career opportunity with a team that values professionalism, teamwork, and growth.

Western States Lodging & Management