Housekeeping Manager

Housekeeping Manager

Join our amazing team as the Housekeeping Manager where you'll be the driving force behind a spotless, welcoming environment that delights guests and inspires your team. In achieving this our candidates will need to have availability to work PM shifts and weekends.

The position is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid Establish and maintain a key control system for the department. Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s. Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures. Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Aimbridge Hospitality's policies and house rules.
• Train all housekeeping staff and review all 'House Safety' rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets.
• Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report and resolve any discrepancies.

We offer Hotel Discounts with Marriott and through Aimbridge Hospitality with Medical, Dental, and Vision Coverage, 401K Retirement Plan, Term Life and AD&D Insurance, Vacation PTO, Holiday PTO and Sick Leave, Complimentary Meals, and a Employee Assistance Program

This company is an equal opportunity employer.