REGULATORY CONSULTANT

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website. Requisition No: 879364 Agency: Business and Professional Regulation Working Title: REGULATORY CONSULTANT - 79010271 OPEN COMPETITIVE This position is based in our Orlando downtown office. Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. Please do not refer to your resume in response to a question. Our Organization and Mission License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: . The Work You Will Do The Regulatory Consultant is responsible for ensuring the efficient administration of Florida Real Estate Commission activities through effective coordination of Commission meetings, regulatory case processing, official records management, customer service, public records compliance, and operational support. The position requires independent judgment, strong organizational skills, attention to detail, and the ability to manage multiple regulatory priorities while ensuring compliance with applicable laws, administrative rules, and Department policies. The Regulatory Consultant works closely with: Division Director Board Executive Director Operations and Management Consultant Manager Regulatory Specialists Office of General Counsel Licensees and applicants Attorneys Members of the public Your Specific Responsibilities Commission Meeting Administration Coordinate all administrative activities associated with Florida Real Estate Commission meetings. Develop, organize, and maintain Commission agendas and supporting materials. Coordinate the review, compilation, and electronic distribution of agenda materials. Prepare and submit notices for publication in the Florida Administrative Register in accordance with statutory requirements. Coordinate meeting logistics, technology, livestream operations, attendance records, and official Commission documentation. Monitor statutory and internal deadlines to ensure timely completion of meeting-related activities. Commission Support Provide administrative and technical support before, during, and after Commission meetings. Assist Commissioners, Division leadership, Board Counsel, applicants, licensees, attorneys, and members of the public. Coordinate meeting materials, motions, voting records, and official Commission actions. Respond professionally to inquiries while ensuring compliance with applicable statutes, rules, and Department policies. Petition Administration Receive and coordinate petitions submitted to the Commission. Coordinate legal review with Board Counsel. Prepare notices of hearing and maintain petition records. Coordinate filing with the Agency Clerk and publication requirements. Maintain tracking reports and official records related to petitions. Financial and Administrative Coordination Process Commissioner travel reimbursements and related documentation. Prepare and process invoices for Commission expenditures, including court reporting services, Florida Administrative Register notices, and other approved vendors. Maintain supporting financial documentation in accordance with Department procedures. Public Records, Customer Service, and Correspondence Analyze, prioritize, and process incoming Florida Real Estate Commission correspondence received through shared email inboxes, U.S. mail, facsimile, and other communication channels. Respond promptly and professionally to inquiries from licensees, applicants, attorneys, Commissioners, governmental agencies, stakeholders, and members of the public via email, telephone, written correspondence, and in-person interactions. Research and provide information regarding Commission procedures, licensing requirements, meeting activities, and regulatory processes within the scope of Department authority. Assist with the coordination and processing of public records requests in accordance with Chapter119, Florida Statutes, and Department policies. Monitor assigned public records requests to ensure timely responses and compliance with statutory requirements. Conduct research and retrieve responsive records from OnBase, Versa, and other Department information systems. Review records for accuracy and identify confidential or exempt information requiring redaction prior to release. Coordinate with Division staff, the Office of General Counsel, and other Department personnel as necessary to facilitate accurate and timely responses to public records requests. Maintain documentation related to public records requests, correspondence, and customer inquiries in accordance with Department records retention requirements. Provide exceptional customer service by resolving routine inquiries independently and referring complex or legal matters to the appropriate Department personnel. Records Management Maintain official Commission records using electronic records management systems. Ensure regulatory files, meeting records, disciplinary records, and correspondence are complete, accurate, and properly retained. Monitor workflow and regulatory deadlines to support efficient Commission operations. Operational Support Provide cross‑training and operational support to Regulatory Specialists, Division staff, and leadership. Serve as backup for Commission administrative functions during staff absences. Assist with rulemaking activities, policy implementation, special projects, process improvements, and operational initiatives. Perform additional duties as assigned to support Division objectives. Knowledge, Skills, and Abilities Ability to work independently, handle multiple duties and prioritize, plan, organize and coordinate work assignments. Knowledge of board functions and licensure procedures. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices. Ability to organize data into logical format for presentation in reports, documents and other written materials. Ability to communicate effectively, both public speaking and written communication. Basic knowledge of Windows, Outlook, Excel, OnBase, Versa Regulation, and other related Division systems. Basic knowledge of Chapters455,475,120, Florida Statutes, Florida Administrative Code 61J2. Basic knowledge of Chapter119, Florida Statutes, relating to public record requests. Ability to handle difficult individuals over the phone. Ability to work with minimum supervision and to work in concert with peers. Ability to deal effectively with people. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Previously demonstrated professional work experience of one (1) year with program planning, program research, evaluation and / or administrative work. Preference will be given to those candidates with a demonstrated year of experience in relaying and communicating information to the public verbally, and knowledge of board functions and license procedures. Preference will be given to those candidates with a demonstrated year of experience in research, communication policy, procedure, statutes, and rules. Additional Qualifications Knowledge of and ability to apply Chapters475,455 and120, Florida Statutes, Florida Administrative Code 61J2. Experience communicating and serving as a liaison with state, local government agencies, and other organizations regarding customer services. Preferred Qualification Preference may be given to those having Division of Real Estate, real estate, investigative, or board experience. Benefits of Working for the State of Florida “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: State of Florida retirement package: 3% employee contribution required. Nine annual paid holidays and one personal holiday Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida Ability to earn up to 104 hours of paid sick leave annually. The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. The State of Florida provides a $25,000 life insurance policy to eligible employees. Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. Tax deferred medical and childcare reimbursement accounts are available. Tuition waiver program to attend an approved State of Florida College or University Applicant Note If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call View phone number on click.appcast.io. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at View phone number on click.appcast.io. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is View email address on click.appcast.io . The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE Pursuant to Chapter295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr