Accessories Consultant

Accessories Consultant

The Accessories Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing customer service and ensuring the smooth operation of the accessory department through receiving, stocking, selling, promoting, distributing equipment and parts to customers and to other departments.

Key tasks include serving the internal or external customer in a professional and knowledgeable manner, performing stocking, issuing, receiving and inventory control functions including cycle counts, assisting customers by outfitting them correct safety gear, water toys, life jackets, etc, tracking new/used boat delivery sales, selling and marketing to each sold boat customer, sorting and placing materials and accessories/parts on racks, shelves, or in bins, entering accessories/parts inventory information through use of company software, placing price tags as appropriate on merchandise, completing order form and placing orders with vendors and manufacturers as directed by Parts Manager and Operations Manager, reading production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed, maintaining good working relationships with factory and vendors as they relate to product and quality control, placing orders for special order parts as required, informing technicians and customers of arrival of special order parts, carefully checking invoices against work orders, keeping parts catalogs up to date, and any other duties as assigned.

Key result areas include internal/external customer satisfaction, accurate paperwork and parts files, communicating effectively with internal and external customers about products, inventory maintenance, adequate inventory and turnaround time of ordering to ensure timely completion of service work, and up-to-date catalogs and parts brochures.