Assistant General Manager

Assistant General ManagerBEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!Located in DC's hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 5,000 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.Assistant General Manager - Beat The Bomb DCThe Assistant General Manager will be a true owner of their business, alongside the General Manager. We are looking for someone who brings lots of energy, positivity and concrete hospitality experience to the DC location. They need to be a natural leader and coach, have a strong passion for the product, and, above all else, love engaging with customers. They will need to do all of this while carefully managing the business and the P&L along with the General Manager. This person must be willing to work shifts on the floor and be able to handle any role in the building from cook to tech operations. This will be a critical job with significant interactions with the HQ team and the opportunity to step into a General Manager role as Beat The Bomb grows.Customer Service, Operations & Marketing:Maintain exceptional guest-centered culture which exceeds customer expectationsOversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurementsMaintain appearance and safety of the facilityManage and maintain inventory and ordering of supplies in a timely mannerIdentify operational performance, productivity, and efficiency gaps and implement measures to correct those deficienciesCultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give backFinancial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iterationAbility to understand and manage a unit P&L to both top and bottom-line revenue goalsDevelop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, community relations, street team engagement, supporting local PR & advertising effortsSupport group sales efforts in coordination with a central sales team - including outreach to and relationships with local businessesManage customer service specific to the locationLeading the Team:Live and breathe the Core Values of BEAT THE BOMB: Bring PositivityTake ResponsibilityBuild the FutureCreate the FunExceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the jobCoach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experienceOversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goalsResponsible for the creation, management, and coordination of staff schedulesResponsible for running unit payrollCommunicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practicesOur Ideal Assistant General Manager:You own all facets of your business, you are entrepreneurial-minded and a creative thinker. We want someone who thinks as if they were an owner.F&B Experience – you have led facilities that have a significant food and beverage component (including alcohol)You like to get out in the community, make connections and build relationshipsYou like to get your "hands dirty" (we're a paint-blast facility, after all!)Proven people leadership with success in building positive service cultures and high team engagementTech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easilyHigh level of interpersonal savvyAbility to resolve conflict among customers and/or staff professionallyStrong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of managementApproachability, trustworthiness, honesty, and a high level of integrity is requiredAbility to control a room/large groups – including children and their parents :)Strong commercial and operation expertiseMust have a strong sense of urgency with demonstrated ability to work independently and make effective well-thought-out decisionsQualifications:Minimum 5 years experience (management experience required)Management of a facility that includes an F&B componentKnows the importance of driving exemplary reviewsKnows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Assistant General Managers should be on site)Significant knowledge of and relationships in the local marketExperience as a leader of new unit/location preferred, including Grand OpeningExperience in sales/customer service requiredExperience building and leading a teamExperience with G-Suite products preferredWillingness to relocate in the future is a major plusMust be willing to travel for trainingBachelor's Degree preferredReferences upon requestWhat We Offer:Competitive Salary and Quarterly Bonus OpportunitiesPaid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4401k planReferral Bonuses$500 Annual Learning Stipend for professional developmentMedical, dental, and vision insuranceTransit BenefitsLife Insurance BenefitAn opportunity to advance or expand your career with company growthA chance to be a part of an exciting and fast-growing start up teamFriends & family ticket discounts!