Assistant Front Desk Manager- Hotel Magdalena

Summary The Opportunity: This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Desk operations in its entirety. The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. Furthermore, Front Desk Managers must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company's culture, values and reputation in the public eye. Who We Are The grounds of Hotel Magdalena and Hotel Saint Cecilia are steeped in history from a not-so-distant past-originally home to the 1950s and 1960s hotspot, the Terrace Motor Hotel, a premier mid-century motor lodge boasting over 300 rooms and a poolside restaurant and lounge hosting musical acts. Today we honor our heritage with a host of events and programming that reflect our musical lineage and the easy days of lake life. From clandestine concerts to visiting chefs, our lawn aims to serve as South Congress’ backyard. Hotel Magdalena’s 89 rooms are highlighted by the Texas sun at sunrise and sunset thanks to thoughtfully placed windows. For both comfort and visual pleasure, guests can enjoy a custom walnut built-in bed and desk, Sferra bed linens, Santa & Cole lamps, and Spanish tile in four bold colorways. The SANTAL 33 scented bath amenities from Le Labo Fragrances are crafted with notes of cardamom, iris, violet, and smoking wood. Benefits Medical, Dental, Vision, 401K with company match Free room nights, Discounted and Friends & Family Room Rates Generous Paid Time Off Work-life benefits including wellbeing initiatives such as a complimentary Headspace Discounts at various retailers -Apple , AT&T, Verizon, Headspace and many more! Key Responsibilities Ensure all employees adhere to dress code policies for their scheduled shift Demonstrate a working understanding of labor cost control through effective scheduling and proactive management Develop departmental objectives, budgets, policies, procedures, and strategies Perform personnel actions such as hiring and disciplinary action, in coordination with Front of House Manager and other managers as necessary Train and supervise Front Desk staff, including holding staff accountable for performance through regular evaluations Work closely with Human Resources to maintain awareness of documentation needed and retained in employee files Ensure all guests receive indulgent service through guest name recognition, concierge services, flawless check-in and out procedures, etc. Help Oversee the VIP program and overall guest experience (GEM); oversee subsequent training of team members who support this effort Ensure the accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.) Maintain a thorough understanding of the Property Management System Maintain knowledge of all property services and amenities Ensure all calls are answered in a courteous, professional, and efficient manner Manage and approve Front Desk Staff timecards to include data entry of departmental schedule, historical tracking, and checking for accuracy to meet payroll deadlines Maintain accuracy with all accounting and billing and end-of-month procedures Process all Travel Agent commissions Act as the point of contact for guest complaints and concerns in the absence of the Front of House Manager Resolve customer complaints regarding Front Office operations as well as assist all departments with customer complaints regarding billing issues Ensure immediate response is given to all guest comments and concerns and inform the supervisor of concerns and assist in implementing corrective action Support and help on fulfilling retail orders and keeping lobby store clean and organized Be part of the Manager on Duty program Maintain a high level of cleanliness and safety in the work area and uphold housekeeping standards Maintain open lines of communication across all departments with staff and management via email, logbooks, and meetings to ensure hotel needs are met Maintain an increased awareness of safety issues throughout the property Attend relevant meetings Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Qualifications Two (2) years front desk related experience in the hospitality or service industry Front Desk and/ or housekeeping experience required High School diploma or general education degree (GED). College degree preferred. Attention to detail Excellent verbal, written, and graphic communication and interpersonal skills Strong organizational skills Ability to speak, read, write, and understand the primary language(s) of the workplace Ability to speak effectively before groups of co-workers and sister property staff Ability to create documents in Excel and Word Ability to understand Property Management Systems and other programs Bilingual preferred We welcome you Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement