Payments - Escrow Sales- Associate

Job Description

Join our Escrow Sales team! 

As a Escrow Sales Associate in Liquidity and Account Solutions, you will support select Escrow Sales Executives in their efforts to generate new business revenue while adhering to service capabilities and proper risk controls and processes. This will involve ensuring Anti-Money Laundering/Know Your Customer (“KYC”) requirements are met in compliance with the USA PATRIOT Act, accurate and timely processing of KYC records, maintaining a relationship management system, loading all deal information into the sales system, managing the deal pipeline and related meetings, assisting with client correspondence and preparing and delivering marketing materials related to prospecting.

The Global Escrow business provides independent third-party account solutions and is a century-old franchise in the US with an expanded footprint into Europe, Asia, and Latin America. Customers view J.P. Morgan as a trusted and financially strong escrow agent and benefit from our global network, product expertise and dedicated client service.

Job responsibilities

• Develop a thorough understanding of Escrow products & services, risk inherent in our daily business, the clients and intermediaries we serve and associated sales strategies
• Review of clients before onboarding to ensure appropriate documentation is requested
• Handle communication with clients, Sales, Wholesale KYC Operations (WKO) and Client Service to coordinate proper collection, tracking and loading of necessary KYC documentation
• Oversee KYC approval process by answering client and internal questions, addressing system issues and ensuring adequate KYC checks have been performed in advance of the deal closing
• Partner with WKO and Compliance regarding risk issues or miscellaneous follow-up questions as they arise and escalate as necessary
• Timely and accurate input of deal information and call report activities into internal sales system and oversight of pipeline report and weekly pipeline meeting
• Work closely with Sales to advance business development by assisting in research and sales call preparation
• Attend Sales calls as requested by Sales Executives and assist with note taking and documenting required next steps
• Develop understanding of deal acceptance criteria in order to be able to mitigate risk exposure to the firm.
• Assist with client correspondence, including preparation of marketing materials, thank-you cards, follow-up materials
• Handle additional sales support activities and projects as they arise and serve in a back-up capacity during Sales Executives’ travel, including email / phone coverage and new deal responsibilities

 

Required qualifications, capabilities, and skills

• Demonstrate strong working relationships with colleagues and foster a team mentality
• Customer-focused, with the ability to prioritize and handle multiple tasks simultaneously while working in a high-volume, fast-paced environment
• Excellent verbal and written communication, as well as organization and time-management skills
• Ability to think critically, learn rapidly, generate ideas and use creativity for new business development support
• Proficient in MS Office (Word, Excel, PowerPoint) with the ability to learn and use various PC/internet-based systems.
• Essential character traits: Positive attitude, team-oriented, hard-working, enthusiastic
• 2 years experience in Banking or related Financial Services field with a BS/BA

 

Preferred qualifications, capabilities, and skills

• Experience using Salesforce customer relationship management software platform

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.