Senior Academy Programme Manager

Role Description

We're evolving our Academy Operations function from a generalist model into a discipline grounded in programme management methodology and specialisation. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: Learner Experience.

In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover:

• learner journeys
• content discoverability
• UX
• personalisation and engagement strategy

You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love.

Qualifications

• 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field — ideally in SaaS, L&D tech, or a fast-moving technology environment.
• Demonstrated ability to run multiple workstreams independently using a structured programme management approach (scope, milestones, risk, stakeholder management).
• A genuine interest in (or experience with) learner experience: journey design, UX/UI thinking, and engagement/personalisation strategy.
• Comfort working with data — pulling, interpreting, and acting on operational and engagement metrics, and building or briefing dashboards.
• Strong written and verbal communication; able to give clear, structured updates to internal teams and leadership. English B2+ level.
• A proactive, solution-oriented mindset and a habit of using new technologies (including AI) to work smarter.
• Self-organisation and the ability to navigate ambiguity.
• Nice to have: familiarity with LMS/learning platforms, authoring tools, or marketing/CRM systems; experience designing learner-facing or customer-facing journeys.

Requirements

• Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed.
• Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries.
• Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes.
• Leverage AI and automation to improve operational and delivery efficiency.
• Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on shaping learner journeys and tailoring the experience to each learner persona's needs and preferences.
• Set the engagement strategy and build the communications and nudges that lift registration, activation, progression, and completion.
• Improve content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility.
• Turn learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinate delivery against it across Content, platform, and operations teams.

Benefits

• A great deal of freedom and trust; no corporate rules or long approval processes.
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• 5 paid days off to volunteer.
• People Development Program with workshops on various topics.
• Access to a communication coach for work-related challenges.
• $1,500 professional education budget annually for education products.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through performance bonuses.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries — Bloomversaries!