Senior Manager, Employee Relations

Role Description

The Sr. Manager Employee Relations consults with Cushman & Wakefield business managers, HR staff, and employees on Employee Relations matters and supports the Employee Relations centralized team model. Key skills required to be successful in this role are:

• Exceptional communication skills—especially in a virtual environment
• Solid leadership
• Connection and relationship skills
• Strong ability to influence
• Action orientation and responsive mindset
• Ability to write and document issues with clarity and precision

This role will lead a team of Employee Relations Specialists for the Americas. Responsibilities include:

• Assigning cases to ER/HR staff members
• Instructing on the use of the case management system
• Assisting or leading in the development of training, tools, templates, processes, and reference materials
• Creating the centralized Global ER function in partnership with the Employee Relations Team

Key responsibilities include:

• Accomplishing the objectives of the Employee Relations COE by leading staff; recruiting, selecting, orienting, training, and performance management of the team
• Providing solutions to routine/complex Employee Relations issues, planning and evaluating COE activities
• Ensuring a safe, secure, and legal work environment that develops professional and personal growth opportunities for the team
• Serving as a resource for Employee Relations and HR teams concerning issues of employment law, harassment, discrimination, retaliation, reasonable accommodations, position elimination activities, etc.
• Counseling the company on concerns related to applicable Equal Employment Opportunity (EEO) laws
• Creating and running reports using the case management system to identify trends of Employee Relations matters
• Creating and delivering training material in the areas of EEO compliance, workplace investigations, reasonable accommodations, and other Employee Relations matters
• Partnering with internal and external legal counsel concerning legal guidance, interpretations, and the disposition of cases
• Consulting on highly sensitive or complex performance management issues
• Guiding the Employee Relations and HR teams in drafting key case information for internal and external counsel
• Overseeing and facilitating the resolution of escalated Leave of Absence employment decisions and requests for workplace accommodations
• Leading the creation and refinement of company-wide HR policies
• Motivating stakeholders to help implement and support change
• Participating in project work that supports the Global ER COE, HR team, or other functions
• Occasional travel to participate in investigations and meetings as needed

Qualifications

• 7+ years of progressive HR experience with significant ER experience
• Bachelor’s Degree in HR or related area, or equivalent experience
• Advanced degree preferred (MBA, Master’s in HR, law degree)
• 3+ years of experience managing a team

Requirements

• Seasoned and proven skills in managing difficult ER situations
• Conflict management and employment law knowledge
• Superior diagnostic and analytical skills; proficient in MS Excel Spreadsheets
• Excellent written and verbal communication skills
• Solid business intelligence
• Ability to influence leaders and colleagues
• Strong organization and project management skills
• Proficiency in MS Office and knowledge of HRMS systems such as Workday, Service Now
• Expert knowledge of internal investigation principles

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work
• Competitive pay based on eligibility factors