Operations Specialist

Job Description:
An innovative Operations Specialist is sought to join our client's optimization and transformation team in a hybrid work environment. This role is critical in driving operational excellence by collaborating with various business units including operations, underwriting, sales and claims. The successful candidate will facilitate discovery sessions to analyze current processes, design future-state operating models and support strategic initiatives such as platform migrations, digital transformation and process automation. Additionally, this position involves ongoing partnership with field teams, offering continuous support for process innovation and optimization. The Operations Specialist acts as a trusted advisor to operational leaders, helps identify bottlenecks and champions best practices to improve daily operations. The role also entails cross-functional collaboration, assessing capabilities, preparing strategic reports, and supporting the implementation of new operating models and technology solutions. Success requires a strong understanding of insurance operations, stakeholder engagement skills and the ability to develop innovative solutions that align with business strategies.

Responsibilities:

• Conduct structured discovery sessions with stakeholders to understand current processes, organizational structures and system dependencies

• Lead operational analysis and diagnostic efforts to identify inefficiencies and automation opportunities.

• Document current and future operating models, utilizing process mapping tools to visualize workflows.

• Serve as a continuous process partner, providing ongoing advisory support for operational excellence.

• Build trusted relationships with operational teams to support process improvements and best practice adoption.

• Perform gap analyses comparing existing capabilities with technological and organizational targets.

• Develop comprehensive reports, executive summaries, and strategic assessments for leadership review.

• Facilitate cross-functional collaboration to align transformation initiatives across business units.

• Design innovative future-state operating models that optimize structure, process flow, and resource allocation.

• Lead efforts to standardize processes and identify automation opportunities including RPA and digital tools.

• Support platform migrations and digital transformation projects through detailed requirements gathering and stakeholder engagement.

• Present findings and recommendations to senior leadership and facilitate change management activities.

• Create process documentation, visual models and implementation roadmaps to support operational transitions.

• Manage multiple projects through their lifecycle from planning to delivery, tracking dependencies and risks.

Requirements:

• 5+ years in insurance operations with a focus on process improvement or redesign

• Demonstrated experience designing or implementing operating model transformations

• Proven ability to analyze and document complex cross-functional processes

• Experience with process cost analysis, capacity planning and resource modeling

• Track record of serving as a trusted business partner supporting strategic initiatives

• Strong project management skills managing multiple workstreams

• Support experience with platform migrations, automation or digital transformation projects

• Advanced proficiency in Excel, Visio, Microsoft Project, PowerPoint and Word

• Understanding of automation technologies such as RPA and workflow automation

• Knowledge of continuous improvement methodologies and organizational design frameworks

Pay Range:
The anticipated pay for this position is $55.00 per hour. We understand salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement savings plan

Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at View email address on careers.jacobsononline.com or call Show phone number to make a request.

Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through . If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!

Contact:
Troy Andrew
IT Recruiter
View email address on careers.jacobsononline.com