Collections Representative

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Eastern Metal Supply, Inc. Senior Human Resources Recruiter | Expert in Hiring Top Talent for Sales, Corporate, IT, Engineering, Managerial Roles & More Position Overview We are seeking a Collections Representative (Credit Clerk) to join our dynamic Credit Department. This role plays a vital part in supporting the credit and collections process, ensuring timely communication, accurate data entry, and exceptional customer service. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment with a focus on accuracy and efficiency. Key Responsibilities Review completed credit applications for accuracy and enter information into Accuterm. Proofread letters and documents prior to submission for management approval. Answer and route incoming calls courteously and efficiently using a multi-line switchboard. Respond promptly to requests for credit information on existing or previous accounts. Provide administrative support to Credit Representatives, including preparing monthly reports on credit approvals, declines, and adjustments across multiple regions (FL, NC, TX, MO). Communicate with drivers, sales teams, and customers to update delivery and payment information. Process credit card payments and release credit orders in a timely manner. Collect, organize, and maintain tax‑exempt documentation for accurate billing. Assist with departmental clerical tasks such as scanning, faxing, and research. Participate in special projects and provide cross‑functional support as needed. Qualifications High school diploma or equivalent required. Prior experience in credit, collections, or administrative support preferred. Strong communication and interpersonal skills – both verbal and written. Proficiency in Microsoft Word, Excel, and Windows‑based applications. Strong attention to detail with the ability to multitask effectively. Professional, dependable, and customer‑service oriented. Why Join EMS? Affordable and high‑quality Health, Dental and Vision Insurance Tax‑advantaged Flexible Spending Accounts Company‑paid Life Insurance, LTD and AD&D Individual STD, Accident and Critical Illness policies 401(k) Plan with company match – participants must be at least 18 years of age Competitive Wages, 7 Paid Holidays, and 13 PTO Personal Time Off days Educational Tuition Reimbursement Free and confidential Employee Assistance Program and Work/Life Balance Services $1,000 Referral Bonus Program Career advancement opportunities – we promote from within We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

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