Referral Coordinator

Job Description

Job Description

Description

Schedule: Full Time | 40 hours per week | Monday - Friday | 8:00am - 4:30pm
Department: Admin | Muskegon and Holland, MI

What You'll Do In This Role:
As a Referral Coordinator, you'll help connect participants to the care they need by coordinating referrals, scheduling appointments, and managing authorizations. You'll deliver a seamless, positive experience and support exceptional participant care. 
Key Responsibilities

Scheduling and Coordination

• Schedule participant medical appointments, coordinate transportation, and ensure necessary authorizations are obtained for services.
• Document appointments in the electronic health record (EHR), notifying the interdisciplinary team (IDT) and clinical teams as needed, and ensure authorizations are in place.

Liaison and Communication

• Serve as the liaison between the IDT, clinic team, and transportation department for outside appointments.
• Communicate effectively with participants, families, and caregivers about appointments, transportation, and care details.

Compliance and Documentation

• Ensure participant information is documented accurately and in compliance with guidelines and regulatory requirements.
• Communicate with referral sources and funding sources as needed for coordination of care.

Collaboration and Administrative Support

• Work with the Health Plan Management Department and other LifeCircles teams to ensure coordinated care.
• Perform clinical administrative tasks, including managing calls, processing faxes, and handling referrals.

Technical Proficiency and Additional Duties

• Use computer software, correspondence tools, and telecommunication systems to manage tasks efficiently.
• Perform other assignments as directed by the supervisor.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Experience in scheduling, referral coordination, and/or medical administrative duties preferred.
• Experience with electronic medical records 
• High School Diploma or GED required 
• CPR certification or willing to obtain upon hire
• Experience in working with the elderly preferred.
• Must clearly demonstrate a high degree of organizational skills, multi-tasking, and efficiency.

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursemen t – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay –Instantly transfer your daily earnings. 
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at View email address on ziprecruiter.com.

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

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