ALYST, Specialist, Transaction Process, Customer Service Hub, COO
Full-time
DBS Bank Ltd
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient,
nimble and resilient infrastructure through a strategic focus on productivity, quality & control,technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
- Execute customer service center-related service quality management, including
- Perform real-time sampling, verification, and end-of-day reconciliation to ensure the
- Conduct monthly telephone service quality evaluations.
- Minimum 3 years of experience in a customer service or operations role, preferably in
- Strong attention to detail and problem-solving skills to ensure the accuracy of bank related transactions.
- Proficient in using relevant banking systems and software applications.
- Certifications: Internal Control, Trust (mandatory).
- Derivatives license preferred.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:Taipei Hub -11F
Job:Customer Service
Schedule:Regular
Employee Status:Full time
Vacancy posted 13 days ago
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