Operations Agent

LaSalle Network is partnering with a leading global logistics provider to identify an Operations Coordinator – Air Export  to join their Wood Dale, IL team. This organization delivers end-to-end supply chain solutions across industries including aerospace, healthcare, automotive, and more. They are seeking detail-oriented professionals to support daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment. 

Responsibilities

• Enter and process Air Export shipment information accurately within the internal systems.

• Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied.

• Coordinate shipment pickups from customers/vendors.

• Track and trace shipments with carriers from origin through final destination.

• Prepare, assemble, and distribute required Air Export documentation.

• Support freight inspections and ensure shipments meet applicable IATA flight standards.

• Create customer invoices and assist with troubleshooting billing discrepancies or issues.

• Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements.

• Follow account-specific SOPs to maintain consistent and accurate service.

• Communicate shipment updates, issues, and exceptions internally and with customers.

• Manage a high volume of email communication and account activity while meeting required deadlines.

• Escalate account, shipment, or documentation issues appropriately.

Requirements

• 2+ years of Air Export/Freight Forwarding experience (required)

• Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination

• Strong customer service, data entry, and high-volume email management skills

• Ability to manage multiple shipments and deadlines in a fast-paced environment

• Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing

• Familiarity with Dangerous Goods (DG), TSA, and IATA regulations

• Strong attention to detail

• Intermediate Microsoft Office proficiency

Logistics:

• This is an onsite full-time role with shifts scheduled within an 8am–5pm window and some flexibility based on business needs.

• $20–$22/hr depending on experience

• LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you are looking to build your career within a global logistics organization and thrive in a detail-driven, team-oriented environment, we encourage you to apply!