Service Dispatcher

ANNUAL SALARY $94,753 to $117,721; $110,371 to $137,139; and $115,821 to $143,904 NOTES Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to . An Electric Trouble Dispatcher receives and analyzes electric trouble complaints, and dispatches personnel and equipment to clear and repair the trouble and restore service; operates various computer systems programs and updates data bases related to computerized Electric Trouble Dispatching; receives reports from field crews and relays information to other sections and divisions; updates necessary maps, drawings, and prints; prepares and forwards repair memos and other information to other business groups and teams; arranges for and issues Work Authorities on overhead and underground circuits; and plans, schedules, and directs switching on the Department’s 7,500-volt and below overhead and underground circuits, lines, and equipment under the jurisdiction of the Electric Trouble Board. NOTES Four years of full-time paid experience in the construction, operation, maintenance, or repair of electrical transmission or distribution equipment, street lighting electrical equipment, or electrical systems used in residential, commercial, or industrial installations; or Three years of full-time paid experience including time spent in training, in the operation or maintenance of a nuclear power plant and/or its associated auxiliaries on a naval ship; or Three years of full-time paid experience performing electrical work on equipment and circuits in the maintenance or construction of electrical systems while in the United States Armed Forces. PROCESS NOTES Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met. As a condition of employment, a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required at the time of appointment. Applicants will be disqualified or deemed ineligible for hire if their DMV record reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation within the last 36 months in any state or jurisdiction. The City of Los Angeles reserves the right to issue a notice of disqualification or ineligibility at any time before a final job offer is extended. Active United States Military personnel may file for this examination; however, they cannot be appointed until they have completed their military service and have been discharged with satisfactory performance. Proof of military service and satisfactory performance must be provided prior to appointment. Applicants filing under Requirement #3 must submit, at the time of filing their application, a copy of their DD214-1 or a copy of their military identification indicating an End of Active Obligated Service (EAOS) date within six months from the application date. The copy of the DD214-1 or military identification with EAOS must be attached to the on-line application BEFORE the application is submitted. If the copy is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted it. Applicants who fail to submit the DD214-1 or military identification with EAOS at the time of filing by not attaching it to the on-line application will not be considered further in this examination. You must review and complete the on-line Realistic Job Preview Questionnaire which will provide you with a realistic understanding of the job of Electric Trouble Dispatcher. The Realistic Job Preview Questionnaire is located in the Supplemental Questions section of the on-line application. NOTE Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications must be received by THURSDAY, SEPTEMBER 24, 2026 . In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Los Angeles City promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applications submitted during the filing period may be kept on file in the event that additional applicants need to be tested to meet hiring needs. Examination Weights Essay: Advisory Interview: 100% The examination will consist entirely of an evaluation of professional and personal qualifications by interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Analytical Ability; Attention to Detail; Self-Management; Oral Communication; Written Communication; Job Knowledge, including knowledge of: computer programs and informational databases used to input, locate, and track electrical, customer, and field information; Electrical Understanding, including knowledge of: the layout, structure, and operation of high and low voltage electrical distribution and construction systems; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to and clicking on Competencies under Electric Trouble Dispatcher. Prior to the interview, candidates will be required to prepare some written material related to the duties and responsibilities of an Electric Trouble Dispatcher. This essay material will not be separately scored, but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory essay will not be invited to the interview and will be considered to have failed the entire examination. To be considered complete, the advisory essay must include a substantive response for each question or problem included in the advisory essay for which a candidate is required to provide an answer. Please note that candidates must complete the advisory essay and meet the minimum qualifications as stated on this bulletin in order to be considered further in the examination process. The advisory essay will be administered on-line. Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory essay. Candidates will be required to complete the on-line advisory essay between MONDAY, NOVEMBER 02 , 2026 and MONDAY, NOVEMBER 09 , 2026. Candidates who fail to complete the advisory essay as instructed may be disqualified. Candidates will be notified by e-mail of the date, time, and location of the interview, which may be held in Los Angeles or on-line. It is anticipated that interviews will begin during the period of MONDAY, NOVEMBER 30 , 2026 and FRIDAY, DECEMBER 11 , 2026. NOTES This examination is based on a validation study. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin. A final average score of 70% or higher is required to be placed on the eligible list. In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates. The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list. Notice If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune D AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: #J-18808-Ljbffr