ServiceNow QA Analyst

Job Description

Job Description

Position Title: ServiceNow QA Analyst

Location: Hybrid (Arlington, VA - 2x a week)

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

We are seeking a QA Analyst / Release Coordinator to join our team. In this role you will support application delivery through testing, release coordination, platform operations, governance activities, and release communications. This is an excellent opportunity for someone who is passionate about platform quality, operational excellence, and continuous improvement.

RESPONSIBILITIES

• Execute functional, regression, integration, and user acceptance testing
• Work closely with developers, business analysts, and project managers throughout the development lifecycle to review requirements, provide input on testability, and ensure quality checkpoints are met.
• Support the implementation and maintenance of automated testing
• Develop and maintain test plans, test cases, test data, and testing documentation
• Identify, document, validate, and track defects through resolution
• Coordinate release readiness activities and deployment validation
• Prepare and publish release notes for platform deployments and enhancements
• Track release schedules, change records, and implementation documentation
• Support platform governance, compliance, and operational procedures
• Assist with reporting, metrics, and continuous improvement initiatives

• Coordinate testing effort with customers, partners, and temporary quality resources (no direct people management)

QUALIFICATIONS

• Ability to obtain and maintain client-required access as needed
• Bachelor's degree in Information Technology, Computer Science, Business, or related field and 3 years of relevant experience (or 5 years relevant experience in leu of degree)
• Required Certifications: ServiceNow CSA preferred
• 3–5 years of QA, software testing, platform operations, release management, or related IT experience
• Domain Experience: Agile software delivery, enterprise platforms, and IT operations, ServiceNow
• Test planning, test execution, defect management, SDLC, Agile methodologies, documentation, release coordination, stakeholder communication
• Preferred Skills: ServiceNow platform experience, ITIL, Change Management, Release Management, APIs, integrations, basic scripting concepts
• Strong communication, organization, attention to detail, collaboration, and problem-solving
• Minimal travel may be needed

WORKING CONDITIONS

Standard business hours are Monday through Friday. Occasional extended or weekend hours may be required to support release activities, production deployments, or operational priorities. This position operates in a hybrid work environment.

PAY RANGE

The base salary range for this position is $100,000 to $140,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.