Service Advisor

Benefits: Employee discounts Health insurance Bonus based on performance Opportunity for advancement Profit sharing About the Role: Integrity 1st Car Pros is looking for a motivated and customer-focused Service Advisor to join our growing team at our North Dallas location! This is your opportunity to be the face of a trusted automotive service brand, guiding customers through their vehicle repair experience with confidence and care. Responsibilities: Greet customers and serve as the primary point of contact throughout the vehicle service process Listen to customer concerns, accurately document vehicle issues, and communicate repair recommendations Prepare and present repair orders, cost estimates, and service timelines Coordinate with technicians to ensure timely and accurate completion of repairs Follow up with customers on vehicle status updates and obtain approvals for additional work Upsell and recommend preventive maintenance services based on vehicle needs Handle customer inquiries, concerns, and complaints with professionalism and urgency Requirements: Prior experience as a Service Advisor or in an automotive customer service role preferred Strong knowledge of automotive repair and maintenance services Excellent communication, interpersonal, and customer relationship skills Ability to multitask in a fast-paced service environment Experience with auto shop management software or DMS platforms is a plus Valid driver's license with a clean driving record A team-first attitude with a commitment to honesty and integrity About Us: Integrity 1st Car Pros has built a reputation in the Dallas area on a foundation of honesty, quality workmanship, and exceptional customer service. Our customers keep coming back because they trust us — and our team members thrive because we treat everyone like family. Come join a shop where doing the right thing isn't just a motto, it's how we do business every day. #J-18808-Ljbffr Integrity 1st Car Pros - North Dallas Location