Administrative Assistant

Servpro of Carrollton Administrative AssistantDo you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary Responsibilities The Administrative Assistant is responsible for managing job files from initial intake through final invoicing and close-out. This role ensures that all job documentation is accurate, complete, and compliant with program requirements, enabling timely billing and supporting cash flow performance. This position serves as the critical link between Production, Estimating, and Accounting, ensuring all work performed is properly documented and invoiced.Monitor all job files daily to ensure completeness, accuracy, and complianceAudit job documentation including photos, notes, timestamps, and required formsEnsure all required production documentation is captured at point-of-serviceReview job files for accuracy prior to final upload and submissionReview and/or prepare estimates based on scope, photos, and field inputEnsure all work performed is accurately reflected in estimatesValidate line items, labor, and materials against documented workPrepare estimates and billing invoicesCoordinate crew and job schedulingPerform basic accounting functions such as A/P, A/R, bookkeeping and payrollAssist in employment recruiting activitiesOffice administrative duties such as preparing email and written correspondencePerform detailed and accurate data entryAssist other departments, as neededPosition Requirements2+ year(s) of administrative or office-related experienceExperience with billing, quality assurance, and scheduling a plusExperience in service industry environment a plusPossess polite, confident, and excellent customer service skills, including listening and questioning skillsExcellent organizational skills and strong attention to detailCapability to work in a fast-paced, team-oriented office environmentProficient in Microsoft Office (i.e., Outlook, Word, Excel)Ability to learn new software, including Xactimate® and proprietary softwareMinimum of HSD/GEDAble to successfully complete a background check subject to applicable lawHours40 hours/week, flexible to work overtime when requiredVary between 7 a.m. and 7 p.m.Pay Rate Competitive pay based on experience SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21 Compensation: $18.00 - $21.00 per hourPicture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.