High-End Commercial & Estate Account Manager

Job Description

POSITION SUMMARY

This Senior Landscape Account Manager proactively manages multiple high-end commercial and estate garden properties to ensure compliance with PLM design and contractual obligations. This individual is responsible for property maintenance and projects that meet customer expectations in terms of appearance, scheduling and budget. Qualified candidates have an impeccable eye for detail and a solid understanding of trends and best practices within high-end gardening. The right candidate for this position will have comprehensive knowledge and experience with correct horticultural practices to implement proper pruning techniques, lawn care, and ornamental plant maintenance in unique and elaborately landscaped gardens. This individual works in collaboration with Branch Operations Manager to handle needs within contractual and budgetary parameters. Supervises activity of crews and works closely with production staff regarding scheduling, efficiencies, quality and customer service. Assures all contractual services provided are of optimum quality and completed on schedule. Maintains positive relationships with clients through professional, transparent, and timely communications on landscape service and products.

ESSENTIAL FUNCTIONS

Responsible for profitability, client satisfaction, quality of services and the retention of employees on assigned Pacific Landscape Management sites. Provide a high level of customer service and exceptional communication, both written and verbal. This includes being able to present information in different ways to gain comprehension at any level of organization or with outside clients and vendors Be able to manage and execute a variety of diverse assignments. Proactively manages properties to ensure quality standards are being met. Actively inspects and identifies landscape problems prior to potential escalation. Defines a workable resolution within customers’ needs and budgetary parameters. Produces billing documentation and conduct customer walk-throughs Supervises to ensure that all employees are always working efficiently and safely. Ensures all crews are properly prepared, equipped, and functioning. Oversee the care of company assets in the field, vehicles, shops, field offices and customer worksites. Develop strong maintenance crews through quality leadership and hands‑on training to enforce proper horticultural practices to ensure services are delivered in a manner consistent with contract specifications and company quality standards. Meet division guidelines for customer files, reports, and other documentation. Provides feedback to appropriate parties regarding pricing, competition and other markets Strong accuracy, attention to detail and organization skills. Exceptional attendance and reliability. Other duties as assigned.

AREAS OF RESPONSIBILITY

Represents PLM at various events, organizations and associations for the purpose of relationship building and new business generation. Participate in various industry associations to increase PLM public image and branding, to increase knowledge of the marketplace, sales opportunities, the competition, selling techniques and best practices. Stays abreast of “Best Practices” in response to market opportunities and competitor strategies to develop and recommend improved work methods and processes. Establish and maintain good working relationships and communication with other team members. Foster positive communications and relationships with all employees, members of management, vendors and outside customers. Adhere to and enforce all company policies and guidelines. Actively participate in and conduct meetings as requested.

QUALIFICATIONS

Five (5) years’ landscaping field experience and five (5) years of experience in property management and oversight. Degree or Certification in Horticulture, or 5 years of experience in a similar or related position will be considered in lieu of degree or certification. Knowledge of plant identification common to the Pacific Northwest and information on care and maintenance required. Common PNW Plant Identification, Disease and Pest Identification, and pruning techniques for PNW plants required Demonstrated knowledge of bonsai, Japanese Maple, or other specimen plantings is a plus; natural pruning techniques experience required. Three (3) years of installation experience including knowledge of annual, perennial, and bulbous plants. Three (3) years of experience working with irrigation (repairs, installation, troubleshooting). Knowledge of Baseline systems is a plus. Must be able to complete work reports and punch lists #J-18808-Ljbffr Pacific Lanscape Management