National Accounts Parts Coordinator

Model 1 Commercial Vehicles Job Post

About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation's largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what's next. It's the strength of our relationships both with customers and manufacturers that allows us to keep a finger on the pulse of what our customers need and what's possible to not just source but create together. Whether it's custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you'd want to interact with approachable and transparent.
• Drive Forward: Keep your eyes up to see what's ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Job Summary: As the National Accounts Parts Coordinator, you'll play a crucial role in delivering exceptional customer service while ensuring the smooth processing of parts orders. You'll be the go-to person for customers, guiding them through the ordering process, addressing any issues, and uncovering additional sales opportunities. In this dynamic role, you'll collaborate with vendors, manage CRM updates, and meticulously handle the details, from tracking numbers to freight costs. Your organizational skills will shine as you assist with customer accounts, invoices, and special projects, all while supporting the team with vital administrative tasks and encompassing Model 1's values for customers.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Duties:

• Accurately process parts orders as assigned with a focus on reducing the overall length of order.
• Follow up and communicate with customers throughout the ordering process by both email and phone.
• Be customer savvy, recognizing and understanding customer needs, and effectively managing interactions within the scope of responsibility.
• Handle and manage a more complex product line, including bus parts and other related businesses of Model 1, such as upfits and leasing.
• Assist customers with inbound and outbound calls.
• Handle customer service issues and resolve them in a timely manner.
• Speak with customers about additional sales opportunities relating to their orders, understanding the complexity of national accounts.
• Place orders with vendors and follow up as needed.
• Help manage and update CRM data.
• Add accurate freight costs, tracking numbers, and pricing to orders.
• Assist with customer credit accounts and other invoice issues.
• Obtain new certificates from customers annually.
• Email invoices when customers request a copy.
• Manage and distribute reporting to the team as needed.
• Discuss appropriate pricing margins with customers that supports Model 1's overall strategy.
• Help with administrative duties as assigned.
• Work on special projects as assigned.
• Other duties as assigned.

Qualifications

Position Requirements:

• High School diploma or equivalent
• Excellent customer service skills on the phone and by email.
• Ability to complete tasks with little to no supervision.
• Ability to multi-task and keep organized.
• Consistent track record of previous high performance in the position or equivalent.
• Intermediate computer skills including Microsoft Office (Word, Excel, Outlook).

Physical Requirements: Must be able to sit and stand for extended periods and move around an office environment that may require movement in small areas. Must be able to bend, stoop, and lift at least 25 lbs. You may be required to climb stairs when necessary.

Pay Range: 27-30