Seasonal Host-Summer Night Life Rooftop

Seasonal Rooftop Host

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Seasonal Rooftop Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.

The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests'. You are responsible for setting the tone!

Responsibilities and Authorities:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• Builds strong partnerships with internal customers and outside vendors.
• Always keeps a calm demeanor, particularly during high volume.

Specific Duties:

• Responsible for welcoming and greeting all guests.
• Responsible for knowing restaurant, Art Williamsburg, and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees as well as cabana, lounger, and bottle pricing.
• Responsible for recognizing regular and VIP guests and prioritizing service accordingly.
• Uses personality and hospitality skills to provide a seamless and memorable guest experience.
• Dresses professionally in clean and presentable attire, and never forgetting to wear a smile.
• Must be prepared to be on your feet, outside in various weather conditions for the duration of the shift.
• Must be able to manage both Sevenrooms and ResortPass reservation systems simultaneously.
• Must be able to coordinate with guests, and communicate to staff, all minimum spends that have been agreed upon.
• Facilitates poolside reservations & cabana reservations.
• Facilitates Sunset cocktail reservations.
• Walks guests to tables and engages in conversation while doing so.
• Pulls out chairs and presents menus individually.
• Listens to guests' complaints and works to diffuse any unhappy guest situations. Utilizes management to help.
• Completes all opening and closing side work as assigned.
• Interacts with fellow employees and guests in a cheerful, professional manner.
• Communicates with the Maitre'd any open tables, long waits, or guest issues.
• Courteously handles and apologizes for any tables, lounge chairs, or cabanas waiting past their reservation time.
• Welcomes all guests with the same hospitality you would extend to guests in your home.
• Must be able to clearly communicate the difference between all the types of reservations (Daybeds, Day Pass, etc.) to guests.
• Responsible for wishing all guests a warm farewell.
• Handles reservations.
• Answers all phone calls with a warm, inviting & professional tone.
• Caters to all guest needs & requests by communicating via email & telephone.
• Communicates all event inquires to the Sales Team.
• Handles all credit card authorizations for guests.
• Acquires all credit card information for itemized receipts and credit card disputes.
• Forwards all lost and found inquires to management.
• Has a working understanding of all basic hotel information.
• Understands complete floor plan & service flow of the rooftop.
• Communicates all necessary information including VIP reservations, cancellations, and guest issues with the Restaurant Managers and the Maitre'd.
• Keeps reservations office clean and organized.
• Always remembers that the guests' phone interactions with host are a very important part of the dining experience; you will be the diner's first impression of the restaurant.
• Assists with clearing of the cushions and equipment due to inclement weather.
• Assigns wristbands to each session daily and communicates with security.
• Assists tracking that all seated guests are in the proper sessions.
• Communicates with Resort Pass guests if reservations must be canceled due to inclement weather.

Requirements:

• 1-2 years of similar experience.
• Understanding the reservations system (Resort Pass & Seven Rooms).

Hourly range: $25/hour. The Arlo Hotel is an equal opportunity employer.