Office Coordinator

North Risk Partners Office Coordinator

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our oneTEAM lives out oneMISSION: to provide extraordinary service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

Job Summary

The Office Coordinator will be responsible for creating a positive first impression for the company as the office's receptionist. This person will provide internal support, deliver excellent service to clients and visitors, and execute other projects based on the needs of the office location.

Essential Responsibilities

• Serve as the office's receptionist, providing excellent customer service and performing a variety of administrative tasks to support the daily operations of the office including, but not limited to:
• Welcoming and directing all visitors in a courteous and professional manner
• Answering and routing incoming phone calls, faxes, and emails to the appropriate team members
• Managing and sorting a high volume of incoming and outgoing mail and packages
• Ordering and maintaining inventory of office supplies to ensure operational efficiency
• Maintaining office breakrooms and common areas including inventory and making sure all areas are well kept and tidy at the end of each workday
• Support all internal event logistics and projects, including, but not limited to:
• Preparing, organizing, and maintaining a professional appearance in conference rooms or workplace commons areas for meetings or appointments including: moving tables and chairs as needed, wiping down tables and counters following meetings, and restocking refrigerators
• Order and stock beverages in the office refrigerators for team members and guests
• Ordering lunch for various team meetings or office lunch occasions
• Provide administrative support to other teams or departments including system data entry projects, preparing materials for clients, and other miscellaneous tasks as requested
• Perform other projects and tasks as requested by management

Qualifications (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, working experience in customer service
• Prior experience in Office Coordinator and Receptionist role preferred, but not required
• Ability to work and multitask in a fast-paced environment

Behavior Expectations

• A role model for North Risk Partners' core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Physical Requirements

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver's license and be able to travel to different North Risk Partners locations for potential meetings (less than 1-2 times per year)

Tools and Equipment Used

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.

Work Environment

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee. This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Compensation and Benefits

The estimated hourly rate for this full-time position is $24.00 - $28.85, plus benefits. The hourly rate of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, and paid holidays.