Case Manager - REACH

Job Description

Job Description

REACH Case Manager

First Step House | Salt Lake City, Utah | Full-Time

Make a difference. Build meaningful connections. Help people move forward.

First Step House is hiring a full-time REACH Case Manager in Salt Lake City, Utah!

At First Step House, "We help people build lives of meaning, purpose, and recovery." If you're passionate about helping people overcome barriers, build stability, and create a path toward a better future, we'd love to meet you!

The REACH program supports individuals involved in the criminal justice system who are at high risk for recidivism and experiencing moderate to severe substance use disorders. As a REACH Case Manager, you'll help clients build the skills, connections, and stability they need to move forward in recovery and in life.

This is an opportunity to make a real impact through hands-on case management, resource coordination, and collaboration with clinical teams, legal partners, and community organizations. You'll help clients work toward goals related to housing, employment, education, relationships, and independent living while supporting long-term success for individuals and families.

Enjoy meaningful work without the traditional 40-hour workweek!

• Pay: $47,280.72 annually
• Schedule: Monday–Friday, flexible day shift
• Workweek: Standardized 36 hours

Why Join First Step House?

We believe supporting our employees is just as important as supporting the people we serve. Our full-time benefits include:

• Robust paid time off, with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) with employer matching
• Opportunity for annual merit increases and bonuses
• Medical, dental, vision, and life insurance

What You'll Do

As a REACH Case Manager, you'll help clients identify their goals, overcome barriers, and connect with resources that support lasting change. Responsibilities include:

• Build relationships and support progress: Complete client assessments, develop individualized case management plans, and meet regularly with clients to review goals and progress.
• Promote stability and independence: Help clients find and maintain safe, affordable housing; develop employment and career plans; access education and healthcare; create budgets; and strengthen essential life skills.
• Provide hands-on case management: Maintain a caseload of 50+ clients, including providing housing-related case management and support to individuals experiencing homelessness.
• Teach and encourage growth: Facilitate life-skills and psychoeducational classes that address criminogenic risk factors and support positive decision-making.
• Connect clients with resources: Build relationships with community partners and coordinate access to employment services, education, healthcare, housing, and other support programs.
• Collaborate across teams: Work closely with counselors, case workers, clinical staff, legal partners, and outside agencies to coordinate services and support client success.
• Coordinate recovery support services: Manage the client voucher program and help individuals access resources that reinforce their recovery goals.
• Maintain accurate documentation: Complete case notes, client updates, billing information, treatment-related documentation, and required reports accurately and on time.
• Support program outcomes: Track data, prepare reports for funding sources, and use databases and software such as UWITS, Microsoft Word, and Excel.
• Protect client privacy: Obtain appropriate releases of information and follow HIPAA and applicable confidentiality requirements.
• Contribute to program success: Assist with hiring as needed, coordinate with community partners, and participate in regular supervision and performance discussions.

What We're Looking For

• Required: Previous case management experience.
• Preferred: Bachelor's degree in social work or a related field.
• Preferred: Experience with leadership or supervision.
• Strong communication, organization, and collaboration skills.
• Ability to build trusting relationships with individuals facing complex challenges.
• A commitment to helping people develop stability, independence, and a meaningful path forward.

For more information about our non-profit organization, you can visit our website at

For more details on testimonials, simply follow the link below and scroll to the bottom. -opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.