Advanced Medical Support Assistant (AMSA)

Advanced Medical Support Assistants

AMI Expeditionary Healthcare (AMI) is seeking compassionate and dedicated Advanced Medical Support Assistants (AMSAs) to join our team supporting the Dayton VA Medical Center in Dayton, Ohio. This is a rewarding opportunity to provide high-quality primary care services to our nation's Veterans while working within a collaborative and patient-centered healthcare environment.

As a member of the Patient Aligned Care Team (PACT), you will play a vital role in coordinating care, supporting providers, and helping Veterans achieve positive health outcomes.

AMSAs will provide direct nursing care and clinical support within a Primary Care clinic setting at the Dayton VA Medical Center. Working alongside physicians, advanced practice providers, and interdisciplinary healthcare professionals, the AMSAs will coordinate patient care, support chronic disease management initiatives, and ensure Veterans receive exceptional healthcare services.

Key Responsibilities:

• Perform a full range of receptionist, scheduling, and customer service duties
• Maintain appointment schedules for clinics, providers, and healthcare teams
• Coordinate patient appointments, referrals, consultations, and follow-up visits
• Assist with clinic access management and contingency planning
• Serve as a primary administrative liaison between Veterans and healthcare providers
• Manage administrative tasks from initiation through completion, ensuring timely follow-up
• Verify patient identity using approved VA procedures
• Update and validate patient demographic information
• Explain insurance collection requirements and assist with insurance documentation
• Collect, scan, and update insurance information within applicable systems
• Support revenue cycle activities through accurate documentation and data collection
• Operate office equipment and utilize electronic scheduling and healthcare systems
• Coordinate communication between VA providers, community care partners, specialists, and healthcare facilities
• Maintain patient confidentiality and ensure compliance with privacy regulations
• Support clinic workflow, patient access, and care coordination initiatives
• Deliver exceptional customer service to Veterans, families, and healthcare staff

Qualifications:

• Minimum of two (2) years of medical administrative experience in a healthcare office, clinic, hospital, or medical support environment
• Strong computer skills and ability to learn VA information systems
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Proficiency in Microsoft Office applications
• Ability to work effectively as part of an interdisciplinary healthcare team
• Ability to successfully complete the AMI credentialing process

Preferred Experience:

• Medical scheduling and appointment coordination
• Electronic health record (EHR) systems
• Insurance verification and documentation
• Healthcare customer service and patient access functions
• Experience supporting clinical operations within a medical setting

Join a Mission-Driven Team. If you are passionate about providing exceptional patient care and want to make a meaningful impact in the lives of America's Veterans, we encourage you to apply today.

Inclusion & Cultural Competency: Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities. Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

EEO Statement: AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA & ADAAA Statement: In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.

Background Check(s) Required: Yes

Background Check Statement Disclaimer: The candidate's offer is contingent upon completing a criminal background investigation, reference, and credentialing (where applicable) check. These pre-employment checks may include fingerprint checks, local law enforcement agency checks, credit checks (for employment purposes only), and education and professional licensure checks. Additionally, the company may require security clearance and other U.S. Government checks depending on the specific contract the candidate may work. Candidates will be given full details on which background check is required and separate forms to complete to sanction these checks.

E-Verify Statement: AMI uses E-Verify to check employment eligibility to work in the United States. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of their identity and work eligibility.

Required Applicant Documents:

• Resume / CV
• Three (3) Professional and/or Academic References
• Copy of Professional License (if applicable)