Customer Service Representative

Base pay range: $20.00/hr - $25.00/hr. Payrate: $20.00 - $25.00/hr. Responsibilities Manage all Legal consumer complaints providing support to legal team Coordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolve If not resolved, schedule an RSM/FSM to attend Small Claims to defend on behalf or inform Legal if outside counsel is needed. Support Legal Department with composing AG responses to consumer issues. Support Legal Department with gathering information of consumer history for filing class actions, legal demand letters or other relevant legal matters. Keep track of legal cases in the excel Must have Skills Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills Proficient with Microsoft Office (Excel, Word, Outlook) - will be reported on regular basis up to leadership level A team player, self-driven. flexible, dedicated individuals - looking for a jack of all trades kind of character that can help in multiple areas Customer service experience Qualifications College degree preferred but not required. Preferred 1+ year experience in customer service Analytical skills with problem solving abilities Microsoft Excel skills Strong organized skills and written communication skills Top Skills Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills Proficiency with Microsoft Office (Excel, Word, Outlook) A team player, self-driven. flexible, dedicated individuals - that is able to help out in multiple areas Education and Years of Experience College degree preferred but not required. Preferred 1+ year experience in customer service Pay Transparency The typical base pay for this role across the U.S. is $20.00 - $25.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. AI usage notice: Aditi Consulting uses AI technology to engage candidates during the sourcing process. AI is used to gather data and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter. Other By submitting your application, you consent to receive text (SMS) and/or email communication, whether automated or individually, from Aditi Consulting at the phone or email provided regarding potential opportunities. You may revoke consent at any time. Privacy information: see our Privacy Policy. #J-18808-Ljbffr