Customer Service Representative

JOB SUMMARY Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. RESPONSIBILITIES Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provide quotes or complete the sale if the campaign is appropriate to directly gain new business. Probe and identify problematic situations or opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up. Restock store merchandise as needed. Arrange stock on shelves or racks in the sales area and keep merchandise in order. Mark or ticket merchandise. Manage requests for products, price, and technical information. Assist in the warehouse with shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. Maintain showroom cleanliness according to procedures set forth by management. Identify sources of leads and manage the pre‑qualification process in collaboration with sales and corporate marketing. Track the results of outbound campaign efforts. Back up inbound customer service, as needed. Comply with all DOT and OSHA regulations. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES High School Graduate with a diploma and/or prior experience in outbound calling/inside sales, outside sales, or marketing desirable. Excellent customer service skills; ability to establish and manage customer relationships. Ability to work independently and under pressure to meet deadlines. Demonstrates a clear and effective speaking manner for explaining information to customers and employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to learn MTG’s business/product types/organization/transaction systems. Excellent telephone communications skills. Excellent organizational skills. Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E‑mail). PHYSICAL DEMANDS Stationary Position - FREQUENTLY Move/Traverse - OCCASIONALLY Stationary Position/Seated - FREQUENTLY Transport/Lifting - FREQUENTLY Transport/Carrying - FREQUENTLY Exerting Force/Pushing - OCCASIONALLY Ascend/Descend - OCCASIONALLY Position Self/Stooping - OCCASIONALLY Position Self/Kneeling - OCCASIONALLY Position Self/Crouching - OCCASIONALLY Position Self/Crawling - OCCASIONALLY Reaching - FREQUENTLY Grasping - FREQUENTLY Feeling - RARELY Communicate/Talking - CONSTANTLY Communicate/Hearing - CONSTANTLY Repetitive Motions - FREQUENTLY Coordination – OCCASIONALLY Travel Requirement: None The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability. #J-18808-Ljbffr