Design Review / Community Standards Coordinator

Job Description

Job Description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you have a keen eye for detail?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Design Review / Community Standards Coordinator serves as a liaison between homeowners and the Design Review Board. They are also responsible for upholding aesthetic standards in the community.

What you’ll accomplish:

• Greet all homeowners upon entry and answer questions as needed
• Answer phone calls, respond to emails and other correspondence in a timely manner
• Creating, updating, and maintaining reports as needed
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board
• Implement covenant enforcement and design review application process
• Coordinate design review administration
• Review and submit architectural design review applications
• Prepare hearing outcome letters and send them to unit owners / residents
• Inspect completion of design review approvals
• Assist homeowners with understanding the Architectural guidelines and requirements and guide them through the submittal process
• Conduct weekly inspections of residential properties
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Supports any landscape group/committee in holding meetings, and communicating with owners and other representatives
• Assess and prioritize developmental needs to support our team and strategic objectives; participate in all community events as assigned
• Provide administrative assistance to the Community Director and other team members, and perform other duties as assigned

What we’re looking for:

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Candidates must be able to sit or stand for extended periods and attend and community events as required
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!