Analista de Suporte Técnico Jr. (ERP OMIE)
Omie
Descrição da Vaga A Omie tem como propósito trazer prosperidade para o ecossistema empreendedor brasileiro. Por isso, buscamos por pessoas com mentalidade de crescimento, valorizando perfis que tenham capacidade de adaptação, senso colaborativo e sejam motivadas pela inovação e pelo aprendizado contínuo. Faça parte da história de uma das empresas de tecnologia que mais cresce no país! #VempraOmie Responsabilidades e Atribuições Prestar atendimento via chat ou telefone ao cliente Omie com o objetivo de sanar as dúvidas do cliente; Realizar acesso remoto à máquina de clientes com o objetivo de sanar as dúvidas do cliente; Criar passo a passos de procedimentos feitos no sistema em formato de imagens e textos ou vídeos com o objetivo de sanar as dúvidas do cliente Encaminhar problemas sistêmicos e problemas aparentemente sem solução ao time de Especialistas de produtos para validação e resolução de problemas; Redirecionar a outros setores qualquer chat ou telefone que não seja de sua área de atuação, para ajudar o cliente a resolver seu problema no lugar correto; Realizar o atendimento de chats com teor de Rejeição de notas fiscais, via chat e telefone visando um atendimento mais especializado. Requisitos e Qualificações Desejável ensino superior cursando; Desejável conhecimento no sistema Omie; Desejável: Pacote Office; Experiência de 2 anos de estagiário ou assistente. Informações Adicionais Benefícios para apoiar sua jornada Saúde e bem‑estar Plano Odontológico | Amil Dental Plano de Saúde | Bradesco Saúde Plataforma de Saúde Mental Plataforma de Telemedicina Seguro de Vida | Prudential Benefício Farmácia Auxílio Academia Apoio à rotina Day Off de Aniversário Vale‑Refeição Flexível Auxílio Home Office Auxílio‑creche VT e Fretado Parcerias e Incentivos Plataforma de Descontos (Allya, SwileShop e Dell) Benefícios Educacionais Benefícios de Viagens Plano de Saúde Pet SESC PPRL #J-18808-Ljbffr Omie
Vacancy posted 3 days ago
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