Patient Access Representative

$1,000 Retention Bonus Rejuv Medical is currently recruiting highly motivated full-time Patient Access Representative to join our growing team at our Waite Park, MN clinic. The hourly pay range is $19.50 to $20.50 based on experience and the hours of the position are Monday through Friday 8 am to 4:30 pm. This position is responsible for all admin front desk duties, patient/client first point of contact, process transactions, collection of co-pays/balance/payments prior to services, complete data entry, and high-level patient/client care. If you are looking for a more consistent schedule with no nights/overnights, weekends or holidays, a fun and supportive "team oriented" atmosphere, phenomenal internal perks (free on-site gym usage and studio classes) for employee plus one family member, discounted rates on a personal training sessions, education assistance/reimbursements, six FREE clinic visits for your family/friends combined, supplement discounts, employee/family discounts on services and procedures), and excellent growth opportunities, Rejuv is the place for you! Essential Functions Schedule patient/client appointments for clinic or gym o Appropriate visit type of appointment and department. o Attention to detail for each providers schedule type Operate multi-line phone system o Direct calls, receive/relay messages appropriately. o Answer phones and take detailed messages Complete data entry when scheduling new patient/client o Collect appropriate information and verify insurance eligibility. Verify and update information at check-in o Verify/update patient/client demographics, scan insurance card(s) and identification, verify new patient packet is completed, verify compliance forms and financial consents are completed, and collect copays and account balances. Monitor/respond to clinic emails in a timely manner Complete daily checklist o Monitor amenities in lobby, supplement area, gym locker room, and bathrooms as needed and replenish items. Complete retail point of sale o Complete transactions and void transactions as needed. Enter gym contracts/ agreements o Collect data entry of clients information, take a photo for profile, enter scan card number to clients account, and update agreement changes. Manage action items and telephone encounters o Call each item in a timely manner. Manage incoming referrals o Create referral in patients chart, scan documents, call patient to schedule and document in the referral notes, and assign to billing once scheduled to monitor appointment. Document management o Scan incoming faxes, consents and waivers into the appropriate file within the patients chart. Regular, timely attendance to meet company needs in an efficient and effective manner. Qualifications One plus years of receptionist, customer service, or administrative experience preferred. Certification in Health Information Technology preferred. Works as an effective and proactive team player; understands the importance of supporting our patients, clients and front desk team. Excellent interpersonal skills to interact effectively with a variety of people and personalities. Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions. Professional written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner with patients, clients, and all levels of employees. General computer skills, including Microsoft Office and other database/ERP applications (Athena). Adaptability to learn new software. Adapts to changes in the work environment, great at time management, and is able to be flexible with their priorities. Ability to utilize and maintain general office equipment. Compensation & Benefits: We offer a competitive compensation package that includes a $1,000 retention bonus, three weeks of PTO, two 8-hour flex days, and eight paid holidays. Our benefits package includes a 401k plan with company contribution, health, dental, and vision insurance, a Health Savings Account (HSA) with employer contribution, a flex plan, and life and disability insurance. Additionally, we provide education assistance, wellness program discounts, and employee and family/friends discounts on services, procedures, and health supplements.