Housekeeping Supervisor

Overview

Little Gem Resorts is a family-owned collection of boutique resorts located on the iconic islands of Martha's Vineyard, Nantucket, and St John USVI. Guests connect to each enchanting destination with a rare and glorious mix of relaxation and adventure. Our Nantucket Hotel + Resort is seeking a hospitality specialist to join our team as Housekeeping Supervisor. The Housekeeping Supervisor is responsible for planning, organizing, and developing the overall operation of the housekeeping department, following the resort's goals, guidelines, and policies, and ensuring the highest degree of quality guest care is always maintained. Responsible for scheduling, training, and developing hourly staff and managing related housekeeping inventory.


Responsibilities

Department Goal:

To ensure the highest possible standard of cleanliness throughout the Resort.


Tasks and Responsibilities:

• Schedule and train all new housekeeping staff members to uphold the highest cleanliness, safety, and conduct in compliance with OSHA and our internal standards.
• Supervise the daily activities of the housekeeping department, including the appropriate cleaning of all common grounds' areas, suites, and cottages.
• Motivating team members with a daily meeting that includes the day's assignments and a helpful hint.
• Purchase, re-order, and maintain housekeeping supplies (cleaning products, bathroom and kitchen paper products, soaps) and inventory (kitchenware, linen) to ensure staff has the necessary supplies to perform their assignments. Work with FOM and AGM to ensure expenses remain in line with budget.
• Manage and control pool towels with Pool Attendants.
• Ensure proper maintenance of all housekeeping equipment and make arrangements to repair and/or replace used and damaged equipment.
• Conduct random inspections of suites and cottages to ensure quality controls are maintained.
• Monitor appliances, furniture, room supplies, and general appearance of all suites/cottages to ensure they are up to resort standards. i.e., rust on refrigerators, bleach stains on carpets, and other furnishings.
• Supervise carpet and upholstery cleaning.
• Supervise the laundry process with the off-island laundry facility. Oversees the monthly/seasonal linen inventory. The goal is to have all rooms, pool towels, and robes remaining on the island for cleaning.
• Compiles rooms maintenance list in conjunction with FOM and Chief Engineer using the Alice program.
• Prepares and follows up on incidents and accident reports.
• Works with FOM and AGM to resolve any guest complaints.
• Works with FOM to ensure the department optimizes overtime use and that all staff clock in/out and take breaks as required.
• Continually seeks to develop housekeeping policies and procedures that improve the current operation.
• Promotes an atmosphere that reflects the Resort's philosophy of exceeding our guests' expectations - with a positive, professional attitude and friendly smile to both guests and employees.

Qualifications

Knowledge/Skills/Job Qualifications:

• Show the ability to quickly anticipate guest's needs, change goals and direction, and multitask.
• Use your working knowledge of room management systems and housekeeping processes and procedures.
• Prove excellence in guest satisfaction throughout the season.
• Show the ability to use independent judgment/solid decision-making skills.
• Interact effectively with all levels of management, guests, and suppliers.
• Self-motivated to accomplish goals, with a strong sense of responsibility.
• Prove job reliability, diligence, dedication, and attention to detail.
• Must be flexible with working weekends, holidays, and extended shifts.
• Must be able to meet the physical requirements associated with this role.
• Must pass background check.
• Must fulfill I-9 From requirements.