Assistant Front Office ManagerLINE DC

Benefits 401(k) 401(k) matching Health insurance Medical/Dental/Vision and short‑term disability – eligible from the first day of the month following hire date Employee Assistance Program Pet Insurance Paid time off 10 holidays Complimentary daily meals We offer competitive wages and benefits while fostering a diverse and inclusive work experience. The Role We are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 area. If hired, you will receive a Ward 1 Resident Bonus of $300. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast‑moving business, so we are looking for the right individual to be autonomous and able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator, a team player, and detail‑oriented is a must to ensure a uniquely brilliant service experience for our guests. Essential Functions & Responsibilities Greet every guest with a smile and maintain eye contact. Maintain courtesy and a professional demeanor at all times. Maintain high standards of personal appearance and grooming, including adherence to the proper dress code when working. Establish and maintain good communication and teamwork with colleagues and other departments. Supervise daily front office functions to ensure courteous and professional guest service levels. Resolve guest complaints satisfactorily. Coordinate daily group arrival/departure preparation, special requests, room assignments, and guest amenity programs. Assist in scheduling front office staff based on forecasted business levels, when needed. Follow up with front office staff on daily shift and individual duties. Provide verbal instruction and guidance compliant with company policies and standards. Support and comply with hotel and company policies in accounting, purchasing, credit, and cash handling. Maintain front office/lobby appearance while on duty. Maintain proper collateral and supply inventory to support front office activities. Coordinate relocation of guests when necessary. Maintain proper operation of all aspects of the Property Management System. Understand all fire/safety procedures and assist guests and employees in emergencies. Participate in scheduled departmental and administrative meetings as requested. Play an active role in recruitment, interviews, onboarding, and training. Play an active role in your department’s development and engagement. Adhere to all standards of operations, policies, procedures, manuals, memos, and verbal instructions. Be familiar with all safety and emergency procedures, including OSHA requirements. Attend relevant meetings. Knowledge, Requirements and Skills High School diploma or GED. Three (3) years related experience in hospitality or service industry preferred. Strong communication skills. Collaborative spirit. Ethical conduct. Computer proficiency: Microsoft Office, Opera PMS. Positive attitude. Attention to detail. Problem‑solving abilities and multitasking. Working Conditions The noise level in the work environment is usually moderate. The person having this responsibility may have to lift up to 50 lbs on an occasional basis. The person may have to sit for eight hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for three hours per day. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our Doors Are Yours to Open The LINE, Ned US and Saguaro portfolio is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business. Compensation & Benefits We offer competitive wages and benefits while fostering diverse and inclusive work experience. #J-18808-Ljbffr The LINE, The Ned (US) & Saguaro Hotels